Can't see Hubspot Tools sprocket icon on live sites.

[TDuggan]

I've had no issues with this until I got a new MacBook Pro. Since then I have not been able to see the Hubspot Tools sprocket menu on live sites where you can click the menu and go to edit that specific page.

I am logged into Hubspot, mainly using chrome but also have the issue on firefox and safari. It's also not specific to a single page, it's the whole site including all other client sites. And it is only affecting me, my co-workers do not have this issue so it must be something on my end.

[pperea]

I had the same issue and attributed it to a new laptop. After a very frustrating time of trying to figure out what the cause was (and it was definitely NOT a Sales extension issue since I never had one), it turned out to be a simple browser setting for third-party cookies blocked. Once I unblocked, the sprocket appeared.  I use Google Chrome.  Once I was on our live site, I clicked on the eyeball in the upper right-hand corner and clicked on the toggle for third-party cookies. Hope this helps!

[Qt]

I had the same issue, so I checked my extensions. I noticed I was running a privacy extension (DuckDuckGo), which I learned affected all browsing, not just searches on DuckDuckGo. After turning it off, the sprocket reappeared. Hope this helps others.

[MiaSrebrnjak]

Hi @TDuggan,

Thank you for reaching out!

I found this Community article that describes a similar behavior - you'll find a couple of tips there that worked for other users:

• Please make sure that you're logged into the correct HubSpot account in the browser that you're using. 
• If you're using the Sales Extension - please try reinstalling. 
• Disable browser extensions to see if there are any conflicting extensions.

Please reach out to our Support team via the Help button in your account if the behavior persists after trying all of the above, they'll be happy to take a closer look. Access to technical support is included in all of our paid subscriptions. Please let us know if you don't have access to support so we can let you know about the next steps. Thank you!

Cheers
Mia, Community Team