Can't see HubSpot sprocket icon on live site

GRAC
Participant

When logged into HubSpot, I can ususally see the HubSpot icon in the right hand side of live site pages. I can then click to edit that specific page.

 

This icon has disappeared recently. Is this due to a change in HubSpot? Or something in the browser settings that is stopping the icon from appearing?

 

I usually use Chrome, but I tried IE as well and it doesn't appear in there either.

0 Upvotes
12 Replies 12
Josh
Recognized Expert | Platinum Partner

Hi @GRAC,

 

That has not been removed, it is still showing for me on the Chrome and Edge.

 

Please double check that you are logged in to HubSpot and also that you are specifically on a HubSpot hosted page.

 

If it still doesn't show, potentially there is a conflict with a Chrome extension? I'm not sure what it could be with Edge.

 

Josh

 

 




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

Nolz
Participant | Elite Partner

We are having the same issue, it seems to be specific to Windows users and on Chrome. You usually see the sprocket on client pages when you are logged into Hubspot, now this does not show on any of their pages. However, the Mac users can see the sprocket in Chrome.

0 Upvotes
jasonadams
Participant | Platinum Partner

I now have clients that are experiencing this issue. Is there a timeframe for resolving this?

0 Upvotes
anders_grove
Contributor | Elite Partner

I've started experiencing the same issue on my end. Just Chrome though, FF and Edge works fine.

 

I did start noticing major cookie errors in the console, could be related?

 

To be clear, running Windows, Chrome and I am logged in.

 

Not sure if this the correct platform, @jennysowyrda, maybe you can point us in the right direction?

 

Anders Grové

andersgrove@struto.co.uk

Struto - Lead Dev

anders_grove
Contributor | Elite Partner

I think I've solved this one.

 

The issue is that I'm using Chrome Beta, and as per Google's release notes (see below), the new sameSite cookie policy is in effect on Beta.

 

https://www.chromestatus.com/feature/5633521622188032
https://www.chromium.org/updates/same-site

 

Here you can see the related errors in the console: https://i.imgur.com/FcHuwlM.png

 

I hope Dev at Hubspot is taking note of the change! Would be a nightmare if this happened to everyone once it goes live in Feb 2020.

 

Solution: You can disasble this feature in chrome(but I wouldn't): https://i.imgur.com/5mcAhzV.png or you can download and install the stable release chrome version.

CBehrens
Participant | Diamond Partner

Hello from 2021. Had the same issue. Disabled that thingy you schreenshotted @anders_grove, and the sprocket is back. Have no idea what I just disabled, but I need that sprocket. 😳

MatthewBooks
Participant

Same here. On Chrome, the latest release, the menu widget has vanished and hasn't been seen since early April.

0 Upvotes
sharonlicari
Community Manager

Hey @MatthewBooks 

 

Thank you for reaching out!

 

Have you tried to uninstall the extension and install it again? 

 

Thanks

Sharon


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hannalofving
Contributor

The same for me. It has been gone for the past weeks. For a minute it was back after i logged out of Chrome and logged back in, but disappeared short after.. This is really anoying....

Which extension do you mean @sharonlicari ?

0 Upvotes
sharonlicari
Community Manager

Hey @hannalofving 

 

Thank you for reaching out! 

 

I was referring to the HubSpot Sales extension, can you please try to uninstall and install it again?

 

Thanks

Sharon


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hannalofving
Contributor

Tried that today, and I've tried it before. Still no "sprocket icon"... @sharonlicari 

0 Upvotes
sharonlicari
Community Manager

@hannalofving 

 

Could you make sure you have the sales extension associated with the correct HubID? I can see you have access to our Technical Support team as you have a paid subscription, I would advise you to call our amazing team and they would be able to do a screen share with you and identify what is the issue. 

 

Thanks

Sharon

 

 


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