Blog, Website & Page Publishing

GRAC
Participant

Can't see HubSpot sprocket icon on live site

When logged into HubSpot, I can ususally see the HubSpot icon in the right hand side of live site pages. I can then click to edit that specific page.

 

This icon has disappeared recently. Is this due to a change in HubSpot? Or something in the browser settings that is stopping the icon from appearing?

 

I usually use Chrome, but I tried IE as well and it doesn't appear in there either.

15 Replies 15
matt_scott
Top Contributor | Platinum Partner
Top Contributor | Platinum Partner

Can't see HubSpot sprocket icon on live site

It looks like if you clear all your cache and local storage on chrome or firefox, when you log in the sprocket will no longer appear.
I think this might actually be an issue with the latest updates to chrome and firefox.
They’ve added privacy features https://www.google.com/intl/en_uk/chrome/privacy-on-the-web
I think this is causing similar issues to the extensions mentioned above

Matthew Scott
Head of Development | Hubspot Solutions Architect

B2B marketing agency: Specialist B2B content marketing and demand generation for SaaS vendors and HubSpot Users | Deeply Digital | HubSpot Partner since 2010


01926 334003

deeplydigital.co.uk

3 Morton Street, Leamington Spa, CV32 5SY, UK
0 Upvotes
Qt
Contributor

Can't see HubSpot sprocket icon on live site

I had the same issue, so I checked my extensions. I noticed I was running a privacy extension (DuckDuckGo), which I learned affected all browsing, not just searches on DuckDuckGo. After turning it off, the sprocket reappeared. Hope this helps others.

0 Upvotes
CasperBjerg
Participant | Platinum Partner
Participant | Platinum Partner

Can't see HubSpot sprocket icon on live site

One of my colleagues had the same problem. It was solved by removing and reinstalling the HubSpot Sales Extension. 

0 Upvotes
hannalofving
Contributor | Platinum Partner
Contributor | Platinum Partner

Can't see HubSpot sprocket icon on live site

Tried that today, and I've tried it before. Still no "sprocket icon"... @sharonlicari 

0 Upvotes
sharonlicari
Community Manager
Community Manager

Can't see HubSpot sprocket icon on live site

@hannalofving 

 

Could you make sure you have the sales extension associated with the correct HubID? I can see you have access to our Technical Support team as you have a paid subscription, I would advise you to call our amazing team and they would be able to do a screen share with you and identify what is the issue. 

 

Thanks

Sharon

 

 


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hannalofving
Contributor | Platinum Partner
Contributor | Platinum Partner

Can't see HubSpot sprocket icon on live site

The same for me. It has been gone for the past weeks. For a minute it was back after i logged out of Chrome and logged back in, but disappeared short after.. This is really anoying....

Which extension do you mean @sharonlicari ?

0 Upvotes
sharonlicari
Community Manager
Community Manager

Can't see HubSpot sprocket icon on live site

Hey @hannalofving 

 

Thank you for reaching out! 

 

I was referring to the HubSpot Sales extension, can you please try to uninstall and install it again?

 

Thanks

Sharon


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CBehrens
Participant | Diamond Partner
Participant | Diamond Partner

Can't see HubSpot sprocket icon on live site

Hello from 2021. Had the same issue. Disabled that thingy you schreenshotted @anders_grove, and the sprocket is back. Have no idea what I just disabled, but I need that sprocket. 😳

MatthewBooks
Participant

Can't see HubSpot sprocket icon on live site

Same here. On Chrome, the latest release, the menu widget has vanished and hasn't been seen since early April.

0 Upvotes
sharonlicari
Community Manager
Community Manager

Can't see HubSpot sprocket icon on live site

Hey @MatthewBooks 

 

Thank you for reaching out!

 

Have you tried to uninstall the extension and install it again? 

 

Thanks

Sharon


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Join regional conversations by changing your language settings !




anders_grove
Contributor | Elite Partner
Contributor | Elite Partner

Can't see HubSpot sprocket icon on live site

I think I've solved this one.

 

The issue is that I'm using Chrome Beta, and as per Google's release notes (see below), the new sameSite cookie policy is in effect on Beta.

 

https://www.chromestatus.com/feature/5633521622188032
https://www.chromium.org/updates/same-site

 

Here you can see the related errors in the console: https://i.imgur.com/FcHuwlM.png

 

I hope Dev at Hubspot is taking note of the change! Would be a nightmare if this happened to everyone once it goes live in Feb 2020.

 

Solution: You can disasble this feature in chrome(but I wouldn't): https://i.imgur.com/5mcAhzV.png or you can download and install the stable release chrome version.

anders_grove
Contributor | Elite Partner
Contributor | Elite Partner

Can't see HubSpot sprocket icon on live site

I've started experiencing the same issue on my end. Just Chrome though, FF and Edge works fine.

 

I did start noticing major cookie errors in the console, could be related?

 

To be clear, running Windows, Chrome and I am logged in.

 

Not sure if this the correct platform, @jennysowyrda, maybe you can point us in the right direction?

 

Anders Grové

andersgrove@struto.co.uk

Struto - Lead Dev

Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Can't see HubSpot sprocket icon on live site

Hi @GRAC,

 

That has not been removed, it is still showing for me on the Chrome and Edge.

 

Please double check that you are logged in to HubSpot and also that you are specifically on a HubSpot hosted page.

 

If it still doesn't show, potentially there is a conflict with a Chrome extension? I'm not sure what it could be with Edge.

 

Josh

 

 




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

jasonadams
Participant | Platinum Partner
Participant | Platinum Partner

Can't see HubSpot sprocket icon on live site

I now have clients that are experiencing this issue. Is there a timeframe for resolving this?

0 Upvotes
Nolz
Participant | Elite Partner
Participant | Elite Partner

Can't see HubSpot sprocket icon on live site

We are having the same issue, it seems to be specific to Windows users and on Chrome. You usually see the sprocket on client pages when you are logged into Hubspot, now this does not show on any of their pages. However, the Mac users can see the sprocket in Chrome.

0 Upvotes