CTA (Beta) GTM Tracking

[Ryan_G_Thompson]

Hi,

I've recently started using the new CTAs (Beta) to replace our existing hubspot marketing pop-up form.

After building the new pop-up, I'm dismayed that it seems completely untrackable in GTM.

I've tried using the Hubspot form submission listener and a few other ideas but so far I haven't been able to push anything into the data layer.

Any help would be greatly appreciated.

[TomM2]

Hi all! I just created a new feature request in the ideas forum here! If this would be useful to you please give it an upvote 🙂 

[PamCotton]

Thank you for sharing @TomM2 just upvoted!

[melissachowning]

We're struggling with this as well and the HubSpot support team hasn't been able to help us yet either. The first suggested solution referred to injecting an event listener into the iframe, but this does not work if the parent window and iframe are hosted on different domains (which is the case here. iframe domain is 4038620.hs-sites.com). We think the iframe is the issue. Is there a solution in the works for this? 

[TomM2]

Ah! I didn't know the new tool is loaded in an iframe, that's why GA isn't picking it up then. Unfortunately that would mean it's not possible to target it with GA. A workaround might be to us custom URLs with UTM parameters as the submission/redirect urls on these ctas https://support.google.com/analytics/answer/1033863?hl=en#zippy=%2Cin-this-article 

[melissachowning]

Unfortunately, that presents an unideal user experience as the reader would be redirected away from the page/content they are reading onto a 'thank you' page. The ideal UX is that the user can submit their email and continue reading on the page they are on. 

It's a major bummer with the new CTAs. We want to be able to track traffic source, page, etc., in GA, but it seems at the moment, we cannot. 

[TomM2]

Hey @Ryan_G_Thompson it looks like the new CTA beta uses the class "interactive-button" for it's buttons, have you tried setting up an event to track clicks based on this class? 

[Ryan_G_Thompson]

Hi Tom, thanks but where does this class occur? On email submission based pop ups like the one I've screenshotted I couldn't locate this class.

[TomM2]

Looks like you're right for the forms, that class I mentioned is just on the button pop-ups. It looks like the submit button on these forms is "hs-form__actions__submit"

[Ryan_G_Thompson]

No luck Tom, I tried creating this trigger and still nothing happened upon submission.

[TomM2]

@Ryan_G_Thompson it looks like you have double "_" characters in between the words, is that the case? It should just be one in between each word. 

[Ryan_G_Thompson]

@TomM2 I was following the exact convention you were using above:

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@TomM2 wrote:

It looks like the submit button on these forms is "hs-form__actions__submit"

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Upon inspecting the element you were indeed correct that the double "_" characters is used for this button class.

[TomM2]

Ah! My apologies! Hmm, that's about as far as I can think of without having access to the tools to troubleshoot to be honest! I don't see any reason why GA wouldn't trigger on these classes. 

[PamCotton]

Hello @Ryan_G_Thompson Happy Friday!

I want to invite our top experts to this conversation, @Ben_M, and @amwilie any recommendations to @Ryan_G_Thompson?

Thank you,

Pam