Blog, Website & Page Publishing

Ryan_G_Thompson
Participant

CTA (Beta) GTM Tracking

Hi,

 

I've recently started using the new CTAs (Beta) to replace our existing hubspot marketing pop-up form.

 

After building the new pop-up, I'm dismayed that it seems completely untrackable in GTM.

 

I've tried using the Hubspot form submission listener and a few other ideas but so far I haven't been able to push anything into the data layer.

 

Any help would be greatly appreciated.

14 Replies 14
RLeo
Contributor | Diamond Partner
Contributor | Diamond Partner

CTA (Beta) GTM Tracking

Hello, we are having the same issue aswel. Im trying to listen for the onBeforeSubmit event but as others confirmed, the form is on an Iframe so listening for the events is not possible. 

How can we listen to these events on the new CTAs with forms?

0 Upvotes
TomM2
Key Advisor | Partner
Key Advisor | Partner

CTA (Beta) GTM Tracking

Hi all! I just created a new feature request in the ideas forum here! If this would be useful to you please give it an upvote 🙂 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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PamCotton
Community Manager
Community Manager

CTA (Beta) GTM Tracking

Thank you for sharing @TomM2 just upvoted!

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0 Upvotes
melissachowning
Participant | Platinum Partner
Participant | Platinum Partner

CTA (Beta) GTM Tracking

We're struggling with this as well and the HubSpot support team hasn't been able to help us yet either. The first suggested solution referred to injecting an event listener into the iframe, but this does not work if the parent window and iframe are hosted on different domains (which is the case here. iframe domain is 4038620.hs-sites.com). We think the iframe is the issue. Is there a solution in the works for this? 

TomM2
Key Advisor | Partner
Key Advisor | Partner

CTA (Beta) GTM Tracking

Ah! I didn't know the new tool is loaded in an iframe, that's why GA isn't picking it up then. Unfortunately that would mean it's not possible to target it with GA. A workaround might be to us custom URLs with UTM parameters as the submission/redirect urls on these ctas https://support.google.com/analytics/answer/1033863?hl=en#zippy=%2Cin-this-article 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
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melissachowning
Participant | Platinum Partner
Participant | Platinum Partner

CTA (Beta) GTM Tracking

Unfortunately, that presents an unideal user experience as the reader would be redirected away from the page/content they are reading onto a 'thank you' page. The ideal UX is that the user can submit their email and continue reading on the page they are on. 

 

It's a major bummer with the new CTAs. We want to be able to track traffic source, page, etc., in GA, but it seems at the moment, we cannot. 

0 Upvotes
TomM2
Key Advisor | Partner
Key Advisor | Partner

CTA (Beta) GTM Tracking

Hey @Ryan_G_Thompson it looks like the new CTA beta uses the class "interactive-button" for it's buttons, have you tried setting up an event to track clicks based on this class? 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
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Ryan_G_Thompson
Participant

CTA (Beta) GTM Tracking

Hi Tom, thanks but where does this class occur? On email submission based pop ups like the one I've screenshotted I couldn't locate this class.

Screenshot 2023-06-13 at 4.28.41 pm.png

0 Upvotes
TomM2
Key Advisor | Partner
Key Advisor | Partner

CTA (Beta) GTM Tracking

Looks like you're right for the forms, that class I mentioned is just on the button pop-ups. It looks like the submit button on these forms is "hs-form__actions__submit"

 

TomM2_0-1686655387461.png

 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
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Ryan_G_Thompson
Participant

CTA (Beta) GTM Tracking

No luck Tom, I tried creating this trigger and still nothing happened upon submission.

Ryan_G_Thompson_0-1687083922361.png

 

0 Upvotes
TomM2
Key Advisor | Partner
Key Advisor | Partner

CTA (Beta) GTM Tracking

@Ryan_G_Thompson it looks like you have double "_" characters in between the words, is that the case? It should just be one in between each word. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
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0 Upvotes
Ryan_G_Thompson
Participant

CTA (Beta) GTM Tracking

@TomM2 I was following the exact convention you were using above:


@TomM2 wrote:

It looks like the submit button on these forms is "hs-form__actions__submit"


Upon inspecting the element you were indeed correct that the double "_" characters is used for this button class.

Ryan_G_Thompson_0-1687266235671.png

 

TomM2
Key Advisor | Partner
Key Advisor | Partner

CTA (Beta) GTM Tracking

Ah! My apologies! Hmm, that's about as far as I can think of without having access to the tools to troubleshoot to be honest! I don't see any reason why GA wouldn't trigger on these classes. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
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0 Upvotes
PamCotton
Community Manager
Community Manager

CTA (Beta) GTM Tracking

Hello @Ryan_G_Thompson Happy Friday!

I want to invite our top experts to this conversation, @Ben_M, and @alyssamwilie any recommendations to @Ryan_G_Thompson?

 

Thank you,

Pam

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