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CMS shows wrong domain despite correct settings

freitasm
Participant

We have been using the CMS for years. Overnight, the CMS list started showing the staging domain, and when we try to edit any page, the Publish option is disabled.

 

Is anyone else seeing this?

 

Screenshot 2024-12-05 113823.jpg

 

Screenshot 2024-12-05 115754.jpg

 

Screenshot 2024-12-05 120309.jpg

1 Accepted solution
freitasm
Solution
Participant

I don't know what caused it. It was "fixed" (as in returned to the previous state, all pages pointing to the correct domain) within an hour of creating the ticket through online chat.

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6 Replies 6
freitasm
Participant

Thanks, @Gaurav_Aggarwal, but those settings had been working correctly for years. I'm the only person maintaining this website, and nothing was changed.

 

I've contacted support and passed to another level. It was corrected after a while.

Gaurav_Aggarwal
Key Advisor

@freitasm 

 

I am glad that it is working fine now : )

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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kennedyp
Community Manager
Community Manager

Thanks for following up, @freitasm! Did Support mention what caused this or was it a temporary issue on the backend?


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0 Upvotes
freitasm
Solution
Participant

I don't know what caused it. It was "fixed" (as in returned to the previous state, all pages pointing to the correct domain) within an hour of creating the ticket through online chat.

Gaurav_Aggarwal
Key Advisor

@freitasm 

 

@freitasm 

 

Also, you can update your domain from the website page setting itself: 

Gaurav_Aggarwal_0-1733385661330.png

 

 

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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0 Upvotes
Gaurav_Aggarwal
Key Advisor

Hey @freitasm 

 

Kindly review this article here: https://knowledge.hubspot.com/domains-and-urls/change-the-primary-domain-for-your-hubspot-content and change your redirect domain settings. 

 

Gaurav_Aggarwal_0-1733384958006.png

 

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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Did my post help answer your question? Mark this as a solution.

0 Upvotes