Blog content works, but listing page give 404 error :(

[JAlcalde]

Hello team, 

Problem: 

- My blog starting giving a 404 error ONLY on the blog listing page.

- The content pages work fine, as you'll see in the evidence below

Context:

- I have only 1 blog on my account

- Don't mind sharing the real URLs here due being a test

Evidence:

- Blog posts don't give an error: https://blog.coolebra.com/blog/optimización-de-la-conversión-en-ecommerce-estrategias-efectivas 

- Main blog listing page with 404 error: 

https://blog.coolebra.com/blog

- Main blog listing page "preview" without error:

https://blog.coolebra.com/blog?hs_preview=MRDFScSa-167060702311 

Conclusion: 

I have no idea what is happening... help please?

Thanks in advance!!!

[JDelacourt]

Hi there, I had this issue recently, and the only thing that has worked for me is changing anywhere I link to my blog listing page to include either "en/blog/all' or "/all" at the end of the URL. So for example:

https://heyimjo.com/blog doesn't work, but https://heyimjo.com/en/blog/all does.

I tried some of the other recommendations here, but could get none of them to work, and I didn't want to delete my blog and start again. 

[Jnix284]

Hi @JDelacourt I haven't been able to recreate this and I'd love to know what's going on - would you be willing to set up some time to review your settings on a video call together? I think we can resolve the issue together without having to delete your blog and this will help me to identify the setting(s) causing this so we can share it back here for others who might run into it in the future.

Please send me a DM to set a time up if you're interested.

[Humashankar]

Hi @JAlcalde 

Try to clear cache and give a try.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Jnix284]

@Humashankar if you use AI to help with your replies, you have to indicate that in your post and also verify the information you're providing is correct.

There is no such setting to clear the cache as you mention here:

Marketing > Website > Settings > Advanced > Clear Caches

This is misleading and not helpful to new users in the community.

Additionally, you're directing the user to check landing page settings when the issue is related to the blog.

Please be mindful of others in the community and use caution with AI, it might be helpful to review the community policy on AI usage to avoid this in the future.

[Jnix284 · Accepted solution]

@JAlcalde this is a tough one - I've seen a few website home pages start going offline and returning 404 errors, but this is the first blog I've come across. I have an open ticket with HubSpot Support, but it's their global week of rest so I haven't heard back yet.

If you have a paid account, I recommend submitting a ticket directly - you can even refer to my ticket #15668088 (not sure if that will help, but I added a link to this post in my ticket).

For website pages, the error is resolved after unpublishing the page and republishing it. I'm not sure that's so easy to do for the blog listing page, I don't remember if it gives you an unpublish option. It might be worth changing the /blog in your blog settings to something else like /blog-new and then change it back if it works. Basically we need to trigger the server to reset the cache so it can find your live page again.

[JAlcalde]

Thank you for the help.

It was actually what you mentioned!!

[Jnix284]

you're welcome @JAlcalde I'm glad you were able to get it fixed!

[Elbeon]

Hi @Jnix284 ! I have the same issue with my free HubSpot account. The blog listing page https://citytriptips.be/blog suddenly doesn't work anymore (while the English blog listing page still does: https://citytriptips.be/en/blog). Because it is a blog listing page, I can't unpublish it. I've also tried clearing the cache, which didn't help. Any other solution you can think of?

Kind regards,
Lien

[DianaGomez]

Hello everyone,

Thank you, @Jnix284, for your valuable suggestions and for the ping regarding this matter.

@Elbeon Would you mind sending me the Hub Id from your free account via DM? I’d really appreciate it. Thank you!

I am currently conducting research to find a solution and will keep you all informed of any developments.

Best,

Diana

[Jnix284]

@Elbeon I've run out of ideas/options for getting the blog listing page working again, everything I've tried isn't enough to push the change to the server. Without the help from HubSpot Support I don't know how to get it live again (short of disconnecting the entire DNS which brings everything down).

@CommunityTeam this is another free website/blog that has gone down unexpectedly and the workarounds aren't sufficient to removing the 404 error from the blog listing page - can you help with getting this to support?

[Wexus]

I'm experiencing the same issue with several blog pages. Here's an example: https://blog.wexusapp.com/pump-status-tutorial

[Jnix284]

@Wexus another user reported that changing the URL slug (e.g. pump-status-tutorial) to something new triggered the server to refresh the page (and creates a redirect automatically), I don't have confirmation if it can be changed back and still work or if that causes the 404 error to return. I tagged the community team on another post you replied to to check in on the status of the escalation with technical support.