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hayato-yu
メンバー

Action needed: Remove primary Hubspot (system) domains

解決

Hi,

We downgrade our account to free plan and received the email notifications. It notified us to head to "Domains & URLs" and remove the domains. However, we didn't connect to any domains. What should I suppose to do if there's no domains connected? We only used Hubspot to send emails for marketing before. Can I just ignore the notification?

0 いいね!
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karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Action needed: Remove primary Hubspot (system) domains

解決

Hi @hayato-yu,

 

The email (screenshot 1) is referring to the email domain, like I had assumed in my earlier reply. Here's how you can find the settings: https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4件の返信
InmaRodriguez
メンバー

Action needed: Remove primary Hubspot (system) domains

解決

So it means that if you want to continue sending emails with your own email address from Outlook you do not need to change anything, right?

 

0 いいね!
karstenkoehler
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Action needed: Remove primary Hubspot (system) domains

解決

Hi @hayato-yu,

 

This might be referring to the email sending domain. Could you share a screenshot of the notice?

 

Connecting your email sending domain lets you send emails from your own as opposed to a HubSpot sending domain: https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

hayato-yu
メンバー

Action needed: Remove primary Hubspot (system) domains

解決

Hi Karsten,

 

I received the notification by email. It's the screenshot below.

 

hayatoyu_0-1672210523840.png

 

And I checked our settings under Website > Domains & URLs. There's no domains there.

hayatoyu_1-1672210756796.png

 

What could we do now?

0 いいね!
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Action needed: Remove primary Hubspot (system) domains

解決

Hi @hayato-yu,

 

The email (screenshot 1) is referring to the email domain, like I had assumed in my earlier reply. Here's how you can find the settings: https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.