Beta Customer Portal - Issues
Nov 16, 2021 1:23 PM
Here is some feedback about the beta customer portal.
- if a customer tries to write a response for a ticket that has not first been responded to by a service rep, they get an error, "there was an error sending your message".
- the customer responses are not visible in the ticket activity feed for the service rep, so we are not able to see what they wrote! - responses by email created in one ticket by the service rep are visible in all of the tickets where that customer contact is associated, making it impossible to know which ticket the response is for.
At this point, the portal isn't usable by our team for the main reason that it doesn't seem to integrate with the ticket pipeline. I would love to use it if these issues are addressed!