Jan 19, 2022 11:56 AM - edited Feb 1, 2022 8:54 AM
This AMA is now closed.
I’m Maryann! I’m a senior product marketing manager for commerce at HubSpot. We just recently launched HubSpot payments, a native solution that allows HubSpot customers to accept digital payments from their buyers.
We launched HubSpot payments with three features: payment links, recurring payments, and payments-enabled quotes. This means an incredible buyer experience for your customers, as well as even more ways to streamline and grow your revenue. We’re so excited about this solution and how it will help your business.
I want to personally invite you to our upcoming AMA where you can learn all about HubSpot payments:
[AMA] HubSpot Payments, January 20 - 28, 2022
This AMA will be open for questions from Thursday, January 20 until Friday, January 28. All questions will be answered by Friday, January 28th.
Best part? The AMA is happening right here - drop your questions regarding HubSpot payments in this thread.
Not sure what to ask? Here are a few sample questions:
Look forward to chatting with you in the thread and hearing all of your questions!
Jan 26, 2022 3:01 PM
1. Are there assets available that show how this looks from a customer experience? I have looked at your blog articles and other assets on Youtube but they are all focused around HSPayments back-end experience.
2. Are there assets around what's possible through workflows with HSPayments? We are currently connecting Stripe and Hubspot with DepositFix. There are options to have if/then statements based on payment parameters such as price, quantity, date, etc.
3. Can you speak to how the contact data keeps a 1:1 stream with Stripe customer profiles. They are different databases with different contacts. If someone updates their email address or a contact is merged in Hubspot, what happens in stripe?
Jan 27, 2022 10:24 AM
Thanks for the questions here @Chendrix! Taking them one by one here:
Jan 26, 2022 10:04 AM
Our customers need to be able to choose the quantity of the product they are purchasing. Is there an ETA on this feature addition?
Jan 27, 2022 10:16 AM
Hi @janinelyman, thanks for the question here! This is indeed on our product roadmap, I'd say that we can expect to see this feature in the first half of this year. Are there any specific functionalities around this or anything else that would be particularly important for you all? If so, we'd love to hear from you right here if you don't mind! Obviously feel free to reach out directly as well
Jan 27, 2022 12:03 PM
@JackCoopersmith , thanks for the response! This is wonderful news! I can suggest a few basic features that would be a bridge between Hubspot and a full blown reservation system. In order of importance:
Thanks for asking for feedback 🙂 I hope this is helpful!!
Jan 27, 2022 12:32 PM
Super helpful @janinelyman, really appreciate you sending all of this along! I think you're going to like what you're going to be seeing out of HubSpot payments in the near future based off of what you mentioned above 😉
One other question for you I'm curious about - would you need HubSpot to speak to something like an inventory management system? Let's say someone selects 10 items but you all only have 5 available... how would you want to see that handled in an ideal world (assuming this is a situation you'd find yourself in)?
Jan 27, 2022 3:31 PM
@JackCoopersmith ... Inventory management was #6 on my list at first but didn't want to come off as greedy 🤑
This would be AMAZING to have as an additional function built into HubSpot.
As for talking to other inventory management systems... I think it would be nice to have but there are so many out there. In a former role, I worked with many of the larger names but only one that truly solved the customer's need for agility in inventory management. I think the bigger names have integrations through Zapier, so that you could be a temporary solution that allows direct bookings through established software as well as bookings/purchases through HubSpot ... while still keeping up with inventory.
However, if you are looking for an in-house solution, I would be happy to put you in contact with the team I'm talking about. They are small, agile, and they are inventory management magicians! 🕴️
Jan 28, 2022 3:34 PM
To quote Gordon Gekko in this circumstance @janinelyman, greed is good - we want to ensure we're building what our customers actually want! As I'm sure you can imagine, there's quite a bit going on in our world right now, so I'll loop back with the team on my end and we may be reaching out directly 😀
Jan 24, 2022 10:15 PM
Can you ballpark an ETA for this feature in Canada?
Jan 25, 2022 3:52 PM
Hi @AlKo! This is a particularly tough one to ballpark because there are so many things that factor into international expansion and all of the regulatory requirements that come with it in the payments space. I can tell you that this is something that we're actively researching and we're hoping to have more clarity around a plan later this year, so definitely keep an eye out for this as we move through the year!
Jan 24, 2022 5:28 PM
HubSpot payments wont' work for 501c3's. What's up with that?
My clients are not getting approved to use Payments if they are 501c3.
Jan 25, 2022 4:08 PM
Hi @twengler! We're excited that our non-profit users are eager for HubSpot payments. As we all know, HubSpot payments is a new tool of ours and we're not currently built to support this specific segment of organizations yet. This is something we're getting feedback on and are actively exploring and we're aiming to have more clarity around plans to bring non-profits onto HubSpot payments later this year. Be sure to keep your eyes peeled on this front as we're absolutely going to see a lot of product and feature releases around payments this year and beyond!
Jan 26, 2022 10:09 AM
@JackCoopersmith , what's the best way to give the team feedback re non-profits? For example, how to accept a donation of 'any amount' in addition to specific price points is a gotta-have.
Jan 27, 2022 10:13 AM
@StewC honestly this is the place! I sit on the Product Team and I know many other folks who do are also watching this thread. The feature you're referring to where a given donor can enter in a custom amount isn't at the top of our product roadmap right now, however it's something that we're definitely getting feedback on (this is of course a pretty important feature for our non-profit customers).
Are there any specific functionalities or things that you'd like to see with this feature? Or any other specific features that you think would be especially useful for you all? We'd love to hear any and all feedback you have!
Jan 24, 2022 8:53 AM
I have a client that is in the US. Payments will not work for him. Denied by HubSpot
They are 501c3.
Per email from HubSpot:
Jan 24, 2022 8:36 AM
Is there a timeline on when this will be available to companies in the travel industry?
Jan 24, 2022 3:16 PM
Hi @elizsmith! There's no specific timeline on this one. As of today, HubSpot payments is powered in part by Stripe, and they don’t accept payments for some types of businesses. You can find more details and examples in Stripe’s restricted businesses list. More on eligibility over on this Knowledge Base article!
Jan 24, 2022 8:29 AM
Jan 24, 2022 8:03 PM
Thanks for the questions here @dsecareanu. Taking the one by one:
Jan 25, 2022 4:32 PM
Great question, @dsecareanu. We understand how important payments are for you and many businesses. That’s why we’ll be focusing primarily on expanding our new HubSpot Payments system in our Quoting tool. While we will still maintain our Stripe integration, we don’t have any immediate plans to expand its capability. I apologize for any inconvenience this may cause.