mai 3, 201812:27 PM - editado mai 9, 201810:34 AM
Equipe de Produto da HubSpot
Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions
We know how important your customers are to your business, so, to celebrate Customer Appreciation Week leaders from HubSpot's own Customer Success Team will be answering your questions next week on how to enage, guide and grow better customers. Some topics of interest include:
How to provide exceptional customer service
Why creating a great customer experience matters
Key customer satisfaction metrics to track your customers' loyalty
How to scale your customer success teams as your business grows
This AMA will start on Wednesday, May 9th at 7:00 AM EST. David, Emily, Colleen and Eva will be answering questions between 7am - 5pm EST. Feel free to start adding questions now, and the team willl begin answering them on Wednesday.
David Hunt (@davidjosephhunt) Emily Haahr (@ehaahr) Director, Global Frontline Support VP, Global Support & Freemium Services
Colleen O'Sullivan (@ColleenOSul) Eva Klein (@evaklein) Director, EMEA Customer Success VP, Customer Success
Companies that use a flywheel approach are in the best position to delight their customers. They can target customers or customer segments that will help them to grow. Being more specialised and segmenting customer groups allows you to get to know those specific customer needs and address them. A mulitnational doesn't have the same needs as a two person startup, being able to understand and service both customer needs appropriately is setting your company up to provide exceptional customer success.
Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions
What is the feature you are each most excited about in the new service hub to help agencies guide their clients in creating a customer-centric experience?
How will Conversations solve for users that are in various portals on a daily basis (like Agencies with a single email address or Agency consultants with varying email addresses)?
For example, email logging with gmail can only be connected to a single portal for a single email, where I am in at least 5 or 6 different portals a day sometimes with my own agency partner email, othertimes with my agency alias email (from the partner agency I work with).
Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions
I love the fact that surveys are incorporated directly into the system. With the customer experience survey aspect still coming soon, I have a couple of questions on that.
Do you expect this feature to have recipes similar to the workflow function?
Can the customer experience surveys be integrated with a workflow?
Do you expect to have more reporting built in on these similar to third party survey platforms?
Thanks!
Did this post help solve your problem? If so, please mark it as a solution.
Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Platinum Partner & HubSpot Certified Trainer
Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions
I've heard rumors about adding more company-centric features to HubSpot, such as the ability to create lists of companies. Is there any truth to this and what can you tell us about it?