Ask Me Anything and Panel Discussions

roisinkirby
HubSpot-Produktteam
HubSpot-Produktteam

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

We know how important your customers are to your business,  so, to celebrate Customer Appreciation Week leaders from HubSpot's own Customer Success Team will be answering your questions next week on how to enage, guide and grow better customersSome topics of interest include:

 

  • How to provide exceptional customer service
  • Why creating a great customer experience matters
  • Key customer satisfaction metrics to track your customers' loyalty
  • How to scale your customer success teams as your business grows

This AMA will start on Wednesday, May 9th at 7:00 AM EST. David, Emily, Colleen and Eva will be answering questions between 7am - 5pm EST. Feel free to start adding questions now, and the team willl begin answering them on Wednesday.

 

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David Hunt (@davidjosephhunt)                                  Emily Haahr (@ehaahr)
Director, Global Frontline Support                              VP, Global Support & Freemium Services

 

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Colleen O'Sullivan (@ColleenOSul)                              Eva Klein (@evaklein)

Director, EMEA Customer Success                               VP, Customer Success

 

48 Antworten
mstarnes
Teilnehmer/-in | Gold Partner
Teilnehmer/-in | Gold Partner

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

How to provide exceptional customer service using the flywheel approach to customer delight? 

0 Upvotes
ColleenOSul
HubSpot Employee
HubSpot Employee

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

Hey @mstarnes

Companies that use a flywheel approach are in the best position to delight their customers. They can target customers or customer segments that will help them to grow.
 Being more specialised and segmenting customer groups allows you to get to know those specific customer needs and address them. A mulitnational doesn't have the same needs as a two person startup, being able to understand and service both customer needs appropriately is setting your company up to provide exceptional customer success. 

 

DAnaGuiloff
Stratege/Strategin | Partner
Stratege/Strategin | Partner

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

What is the feature you are each most excited about in the new service hub to help agencies guide their clients in creating a customer-centric experience?

 

How will Conversations solve for users that are in various portals on a daily basis (like Agencies with a single email address or Agency consultants with varying email addresses)?


For example, email logging with gmail can only be connected to a single portal for a single email, where I am in at least 5 or 6 different portals a day sometimes with my own agency partner email, othertimes with my agency alias email (from the partner agency I work with).

bradmin
Autorität

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

Which currently-supported integrations will be available for Service Hub once it's live? 


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.
Josh
Trendsetter/-in | Platinum Partner
Trendsetter/-in | Platinum Partner

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

I love the fact that surveys are incorporated directly into the system. With the customer experience survey aspect still coming soon, I have a couple of questions on that.

  • Do you expect this feature to have recipes similar to the workflow function?
  • Can the customer experience surveys be integrated with a workflow?
  • Do you expect to have more reporting built in on these similar to third party survey platforms?

Thanks!




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

danielberry
Teilnehmer/-in | Gold Partner
Teilnehmer/-in | Gold Partner

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

I've heard rumors about adding more company-centric features to HubSpot, such as the ability to create lists of companies. Is there any truth to this and what can you tell us about it?

roisinkirby
HubSpot-Produktteam
HubSpot-Produktteam

Ask Us Anything! HubSpot Customer Success Leaders Answer Your Questions

This AMA will start on Wednesday, May 9th at 7:00 AM EST.

0 Upvotes