[AMA] Ask Us Anything about Breeze Intelligence | June 16-20, 2025

[lisaedwards]

Curious about how Breeze Intelligence’s newest capabilities can transform your customer interactions? Join us for our Ask Me Anything (AMA), where our product experts will be here to answer all your questions and feedback about Breeze Intelligence. Get your answers to questions about the latest Breeze Intelligence features: smart properties, conversational enrichment, and research intent. 

We invite you to:

• Ask anything about Breeze Intelligence—from best practices to optimization tips
• Ask us how these powerful AI-driven features can help you capture critical customer insights more efficiently than ever before
• Share your product feedback and experiences

Need inspiration? Ask us about:

• How can smart properties automatically capture the exact customer data I need without manual entry?
• What hidden patterns can conversational enrichment reveal in my customer interactions that I'm currently missing?
• How does research intent actually predict what my customers will ask for before they even mention it

🗓 Our AMA will be open for questions from Monday, June 16 to Friday June 20, 2025. 

Drop your questions and feedback about Breeze Intelligence in this thread, and we'll answer them!

[MGoldsmith2]

Hi! 

1) What are the best practices for leveraging Breeze Intelligence to understand my customers better? 
2) How is credit usage tracked and optimized? Are there any ways to avoid double-charging for updates or re-enrichments? 
3) Do you have any case studies or examples of how Breeze Intelligence has helped customers grow?

Many thanks! 

[ColinGillingham]

Hi MGoldsmith2, I answered your first question on this thread.

Regarding your question about credit usage. We'll never charge you twice within the same usage cycle when you enrich a company or contact record.

If you have the Continuous Enrichment setting enabled we'll keep any previously enriched records up to date as we have new data WITHOUT charging additional credits as long as your subscription remains active.

No specific case studies ready to share right now, but data enrichment is a very common need for companies interested in streamlining lead routing and scoring, driving better marketing segmentation and personalization.

[NickPegley]

Hi there,

How can AI help in dealing with data duplicates and poor quality data?

Thanks,

Nick

[TStorr]

With the new update, will I be able to use Co-Pilot to query user resources and documentation contained in my Company's HubSpot Knowledge Base?

[MWeber90]

Hi there,

What are some best practices for leveraging Breeze Intelligence to help me understand my customers better? Do you have any customer success stories or examples? 

Thank you! 

[ColinGillingham]

Sure, great question. There are a couple of helpful ways to use Breeze Intelligence in this case.

First, you can enrich a list of customers you’ve closed in the past year with data like industry, web technologies, address information, and annual revenue. This makes it easier to spot patterns in who your best customers are and can guide how you target similar companies in your outbound or inbound campaigns.

You can also look at individual contacts who were influential in past deals. Breeze Intelligence can provide details like name, role, seniority, and location. This kind of contact-level data is useful for spotting trends in the types of people who tend to champion your product or service.

You can review all of the contact and company properties here.

[pritamerina]

How can AI-driven features improve efficiency in identifying customer needs and behaviors?