Just recently we set up HubSpot and linked it to our outlook service and we are able to send emails out of the HubSpot system, but we are not receiving anything. The only thing we get is that the receipiant has opened / clicked on the email. But when the receipient replies to the email, we do not receive notification within HubSpot.
Hey @montag welcome to the community. The tool is designed to give you a notification only when someone opens or clicks on a link in your email. To see their replies, you'll have to check your email the old fashioned way. If you're using Gmail, I know you can enable instant notifications similar to ours, however that's a different service. Hope this helps!
Hey @montag welcome to the community. The tool is designed to give you a notification only when someone opens or clicks on a link in your email. To see their replies, you'll have to check your email the old fashioned way. If you're using Gmail, I know you can enable instant notifications similar to ours, however that's a different service. Hope this helps!
Is there at least a way to import the replies back into hubspot as this seems unproductive. Why even bother emailing from the contact list? I want to keep the correspondence at least noted in hubspot.