[News and Events from #OpsLife]: Last updated December 17th

[maggiebutler]

Welcome to the #OpsLife! Whether this is your first visit or you’re a seasoned pro, we’re glad to have you here! If you’re new to the Community and wondering how to get started, check out this resource.

If you’re new to #OpsLife and want to learn more about the background of this space, and me, check out this thread.

Introduce yourself! 

I'll invite you to introduce yourself in this thread and meet with other Operations professionals 🙂 

This thread is our ticker of updates and news throughout the #OpsLife board to ensure you don’t miss out on any exciting news. 

Happening Now:

Events: 

1. [Ongoing Event] RevOps Webinar Series on data, growth, revenue operations and more,Fellow community member @ConnorJeffers  is starting a new RevOps webinar series. Click here to check out the registration page.

2.[Register Now] Live Executive Discussion: Breaking Down the Silos in Your Company: Join us in conversation on Friday, 1/22 with HubSpot Chief Customer Officer, Yamini Rangan and EVP of Revenue Operations, Alison Elworthyto hear how HubSpot dug into their internal operations to address misalignment and friction, to ultimately create a shared strategic vision and systems excellence. Register here.

3. Event: Check out what Brian Halligan learned in 2020. Our very own Brian Halligan will share a quick lesson from 2020, how he is applying it to 2021, and what he is looking to most in the New Year. Click here to register for the free event.

4. What are your professional goals for 2021? What do you want to learn about Ops? Share with us your thoughts here. 

Discussions: 

What does a 'good' customer experience look like? let us know here what experiences you have encountered and how did you apply them in your work.

How do you measure the ROI of your operating system/platform? Leave your comments here.

What are you changing about your operational processes and strategy in 2021? Share with us your new plans here. 

Resources:

[Template] RevOps Job Descriptions: Are you hiring a RevOps or Operations professional this year? What kind of skills / experience are you looking for? Let us know in this thread. 

[Education] Introduction to Revenue Operations. In this lesson, you'll learn what "revenue operations" means and how best to streamline operations at your own company. 

[New Q&A from Panelists] The Road to RevOps: HubSpot's Live Discussion Series. Watch on Demand here.

ICYMI

Channing Ferrer shared his insights around designing sales teams. Check out the ongoing conversation in this thread to hear from Channing, and learn from him on topics such as when to split a rep function into a rep and a sdr. 

[Video Series] watch this interesting session about education on Annual Planning with Mark Znutas @ HubSpot 

Check this presentation about Effective Territory Design by Michelle Benfer

Got a minute? 

We are looking for advice: share here how do you work with your reporting stakeholder?

Check out this resource on migration data property matching. 

Coffee Break

Learn some best practices from @KyleRisi  around how to clean your room Dashboard (data integrity)

_________________________________________________________

Looking for something else? Check out the comments below for a log of previous updates. 

Have a piece of content you think would be a good fit for #OpsLife? Let us know! 

Want to follow this thread? Click follow in the top right-hand corner to ensure you don't miss an update! 

[jennysowyrda]

Update from August 26, 2020

Happening Now: 

AMA with Channing Ferrer: Channing will be answering questions around sales processes through the end of the month. Be sure to join the conversation! 

September Preview: 

AMA with Isabelle Bensimone: Isabelle is taking internal HubSpot training to the public! The event will stream live September 17th. Ask a question and register here.

ICYMI

Jon Dick answered HubSpot enthusiasts questions around marketing strategy and operations. Take a minute to peruse the conversation, including Jon’s thoughts on SMS marketing and how HubSpot is thinking about it.

Got a minute? 

We’d love to hear your thoughts on how you created a referral strategy at your company. 

Coffee Break

Getting a seat at the table in Operations can be difficult. @Yeti_Chris share his experience on this here.

Looking for something else? Check out the comments below for a log of previous updates. 

Have a piece of content you think would be a good fit for #OpsLife? Let us know! 

[sharonlicari]

Update from September 14, 2020

Happening Now: 
AMA with Isabelle Bensimone: Isabelle is taking internal HubSpot training to the public! The event will stream live September 17th. Ask a question and register here.

October Preview: 
Get ready for more Stackies content brought to you by . To get the background on what the stackies are and how you can get involved, check out this post.

ICYMI
Channing Ferrer shared his insights around designing sales teams. Check out the ongoing conversation in this thread to hear from Channing, and learn from him on topics such as when to split a rep function into a rep and a sdr. Got a minute? 

Check out this resource on migration data property matching. Coffee Break
Learn some best practices from  around how to clean up your data before you import it.

[sharonlicari]

Update 24th September

Happening Now: 
AMA Christopher Antonopoulos, CEO & growth stack expert: This year at INBOUND2020, Christopher, CEO of Measured Results Marketing, is hosting a session called “Adapting Your Growth Stack to Meet Today’s Needs.“. Ask a question and register here.
 
Share your thoughts about INBOUND: We want to hear from you what did you learn this year? 
 
October Preview: 
Get ready for more Stackies content brought to you by @sbrinker . To get the background on what the stackies are and how you can get involved, check out this post.
 
ICYMI
Channing Ferrer shared his insights around designing sales teams. Check out the ongoing conversation in this thread to hear from Channing, and learn from him on topics such as when to split a rep function into a rep and a sdr. 
 
Got a minute? 
Check out this resource on migration data property matching. 
 
Coffee Break
Learn some best practices from @Josh  around how to clean up your data before you import it. 
 

[sharonlicari]

Update from September 29th, 2020

Happening Now:

I'd encourage you to participate in this discussion: How do you discover new technology? We want to learn from you how you discover new technology that could be beneficial to your biz.

We want to hear your thoughts! Please share your ideas on this poll: What kind of content should we post?

Share your thoughts about INBOUND: We want to hear from you what did you learn this year? 

October Preview: 

Get ready for more Stackies content brought to you by @sbrinker. To get the background on what the stackies are and how you can get involved, check out this post.

ICYMI

Channing Ferrer shared his insights around designing sales teams. Check out the ongoing conversation in this thread to hear from Channing, and learn from him on topics such as when to split a rep function into a rep and a sdr. 

Got a minute? 

Check out this resource on migration data property matching. 

[sharonlicari]

Update 8th October 2020

Happening Now:

Today: [Event & AMA] How to Accurately Forecast Revenue for 2020, join our discussion on how to build your forecasting strategy for 2021 by clicking here

[Discussion]: Discover here How do you approach systems maintenance?

[Discussion]: We recently launched a new report that uses data to tell the story of why you might want to implement a RevOps strategy, and how to get started. Tell us: What lessons have you learned in sales discounting?

I'd encourage you to participate in this discussion: How do you discover new technology? We want to learn from you how you discover new technology that could be beneficial to your biz.

We want to hear your thoughts! Please share your ideas on this poll: What kind of content should we post?

Share your thoughts about INBOUND: We want to hear from you what did you learn this year? 

[sharonlicari]

Update from September 14th, 2020

Live Ops Chat with iPaaS expert Asad Zulfahri: Join us for a Live Ops Chat on October 14 at 10am ET with Asad, or leave a question for him in this thread about data syncing, integrations and creating a technology stack.

Join HubSpot's very first CS RevOps Meetup! We want to invite you to HubSpot's very first meetup dedicated to Customer Success & RevOps taking place on Oct. 21st @ noon EST.  To register please click here.

8th October: [Event & AMA] How to Accurately Forecast Revenue for 2020, join our discussion on how to build your forecasting strategy for 2021 by clicking here

[Discussion]: Discover here How do you approach systems maintenance?

Discover our [Stackies] 51 examples of how to organize your Martech stack in this thread

[JenBergren]

CS RevOps Meetup was great! I'm looking forward to more in the future!

I'm headed over to check out the live chat threads next! 

Thanks for building this community!

Jen Bergren

Client Services Manager

Remotish - A HubSpot RevOps Agency for B2B SaaS

[sharonlicari]

Update October 20th

Happening Now:

Join HubSpot's very first CS RevOps Meetup! We want to invite you to HubSpot's very first meetup dedicated to Customer Success & RevOps taking place on Oct. 21st @ noon EST.  To register please click here.

[Upcoming Live Chat] Live Ops Chat on 10/21 with Scott Brinker, martech expert.Grab your coffee, and your notepad, and join us LIVE with @sbrinker on Wednesday Oct 21 at 12pm. Find here the details.

We want to know your thoughts! Participate in this discussion about: How do you like to celebrate professional 'wins'? Leave your ideas here.

[Discussion]: Discover here How do you approach systems maintenance?

Discover our [Stackies] 51 examples of how to organize your Martech stack in this thread

Listen to our [Recording] How to Accurately Forecast Revenue for 2021Click here for our latest recording on how to build your forecasting strategy for 2021.

ICYMI

Channing Ferrer shared his insights around designing sales teams. Check out the ongoing conversation in this thread to hear from Channing, and learn from him on topics such as when to split a rep function into a rep and a sdr. 

[sharonlicari]

Update from October 27th, 2020

Happening Now:

Watch the recording for the session about Effective Territory Design: Lessons from HubSpot & Gong

Learn from @sbrinker: [Career Profile] Scott Brinker, martech expert, watch this session here.

We want to know your thoughts! Participate in this discussion about: How do you like to celebrate professional 'wins'? Leave your ideas here.

[Discussion]: Discover here How do you approach systems maintenance?

Discover our [Stackies] 51 examples of how to organize your Martech stack in this thread

Listen to our [Recording] How to Accurately Forecast Revenue for 2021Click here for our latest recording on how to build your forecasting strategy for 2021.

[sharonlicari]

Update from November 05th, 2020

Happening Now:

[Upcoming Event]: November CS RevOps Meetup: The next CS RevOps Meetup is confirmed for November 18th @ Noon EST 🎉🎉🎉🎉 please register here

[Ongoing Event] RevOps Webinar Series on data, growth, revenue operations and more,Fellow community member @ConnorJeffers  is starting a new RevOps webinar series. Click here to check out the registration page.

[Open] Share your Professional Wins here: The next time you have a 'professional win', celebrate it with us here in the Community! No matter what that means to you, we want to celebrate the milestones that happen in your day to day job and are a part of your career journey.

Share your thoughts: how do you work with your reporting stakeholder?

[Discussion]: Discover here How do you approach systems maintenance?

Share your ideas: how many technologies can a company adopt at once?

ICYMI

Channing Ferrer shared his insights around designing sales teams. Check out the ongoing conversation in this thread to hear from Channing, and learn from him on topics such as when to split a rep function into a rep and a sdr. 

[sharonlicari]

Update from November 18th, 2020

Happening Now:

Events: 

1. [Upcoming Event]: November CS RevOps Meetup: The next CS RevOps Meetup is confirmed forNovember 18th @ Noon EST🎉🎉🎉🎉 please register here

2. [Ongoing Event] RevOps Webinar Series on data, growth, revenue operations and more,Fellow community member @ConnorJeffers  is starting a new RevOps webinar series. Click here to check out the registration page.

3.[Upcoming Roundtable on 12/17] Data Hygiene & Keeping HubSpot Clean, @Josh is hosting an online roundtable discussion for HubSpot Community members like you on how to keep HubSpot clean. Click here to receive the invite. 

4.New: RevOps Working Hours with HubSpot Experts - Sign up here to save your seat for an hour in November or December with a HubSpot expert who will lead a small group brainstorm session we are calling Working Hours.

Discussions:

Share your Professional Wins here: The next time you have a 'professional win', celebrate it with us here in the Community! 

Share any examples of complex campaign or workflow automation. We want to learn from you.

Share your thoughts about What resources do you have for learning or practicing change management? How did you 'skill up' in this area?

[sharonlicari]

Update from November 25th, 2020

Events: 

1. [Ongoing Event] RevOps Webinar Series on data, growth, revenue operations and more,Fellow community member @ConnorJeffers  is starting a new RevOps webinar series. Click here to check out the registration page.

2.[Upcoming Roundtable on 12/17] Data Hygiene & Keeping HubSpot Clean, @Josh is hosting an online roundtable discussion for HubSpot Community members like you on how to keep HubSpot clean. Click here to receive the invite. 

3.New: RevOps Working Hours with HubSpot Experts - Sign up here to save your seat for an hour in November or December with a HubSpot expert who will lead a small group brainstorm session we are calling Working Hours.

Discussions:

Share with other professionals in this thread How do you measure tech debt?

How do you define 'revenue operations' or RevOps? Let us know about this here.

Share your Professional Wins here: The next time you have a 'professional win', celebrate it with us here in the Community! 

[Career Profile] Josh Cramoy, Senior Director of Business Operations at Piaggio Fast Forward, Check out my recent conversation with Josh Cramoy here. 

[sharonlicari]

Update from December 02, 2020

Events: 

1.[Upcoming Event] December CS RevOps Meetup The next CS RevOps Meetup is confirmed for December 9h @ Noon EST, please register here.

2. [Ongoing Event] RevOps Webinar Series on data, growth, revenue operations and more,Fellow community member @ConnorJeffers  is starting a new RevOps webinar series. Click here to check out the registration page.

3.[Upcoming Roundtable on 12/17] Data Hygiene & Keeping HubSpot Clean, @Josh is hosting an online roundtable discussion for HubSpot Community members like you on how to keep HubSpot clean. Click here to receive the invite. 

4.New: RevOps Working Hours with HubSpot Experts - Sign up here to save your seat for an hour in November or December with a HubSpot expert who will lead a small group brainstorm session we are calling Working Hours.

Discussions:

Share with us what role does the customer experience play in your operations strategy? check out here  Friday's session for more on customer experience

Share with other professionals in this thread How do you measure tech debt?

How do you define 'revenue operations' or RevOps? Let us know about this here.

Share your Professional Wins here: The next time you have a 'professional win', celebrate it with us here in the Community! 

[Career Profile] Josh Cramoy, Senior Director of Business Operations at Piaggio Fast Forward, Check out my recent conversation with Josh Cramoy here. 

[sharonlicari]

Update from December 17th, 2020

Happening Now:

Events: 

1. [Ongoing Event] RevOps Webinar Series on data, growth, revenue operations and more,Fellow community member @ConnorJeffers  is starting a new RevOps webinar series. Click here to check out the registration page.

2.[Upcoming Roundtable on 12/17] Data Hygiene & Keeping HubSpot Clean, @Josh is hosting an online roundtable discussion for HubSpot Community members like you on how to keep HubSpot clean. Click here to receive the invite. 

3.New: RevOps Working Hours with HubSpot Experts - Sign up here to save your seat for an hour in November or December with a HubSpot expert who will lead a small group brainstorm session we are calling Working Hours.

Discussions: 

How do you hire for tech stack management and innovation? What do you think - how do you hire for a role like this? Leave your comments here so we can build the ideal profile!

The pros and cons of centralizing your Ops team. What are your thoughts? We want to know! Leave your comments here.

Resources:

[Education] Introduction to Revenue Operations. In this lesson, you'll learn what "revenue operations" means and how best to streamline operations at your own company. 

[New Q&A from Panelists] The Road to RevOps: HubSpot's Live Discussion Series. Watch on Demand here.

[Webinar] Connect your offering to customer value in Sales. Recently our VP of Sales Ops and Strategy @Channing-Ferrer participated in a panel with other B2B leaders. Watch it here.

[Master Class] Change Management with Anne-Marie Costigan. Click here to access the transcript and recording for her master class on change management, how to identify operational pain and her recent endeavor to solve this on her team at HubSpot.