HubSpot's Global Week of Rest | July 5 - 9, 2021

jennysowyrda
by: Community Manager
Community Manager

Hi Community, 

 

HubSpot is acutely aware of the pressure that the last year has put on all of us. Trying to navigate remote work, a pandemic, caregiving in addition to global unrest across the world would exhaust anyone. 

 

In response to employee feedback and to invest in our employees, we’ve introduced a new initiative called HubSpot Unplugged. It includes no internal meetings on Fridays, new mental health and well-being programming, and a Global Week of Rest. 

 

Our hope in launching this initiative is to empower our team to ultimately bring their best to their work with you, our customers.

 

What Does This Mean for Me?

 

The week of July 5 - July 9 2021, most HubSpot employees will be taking the week off to step away from work and recharge. We’ll be operating with a reduced staff, but will still be available to resolve any urgent issues.

 

During this week, our global support team will be available to you via email to answer urgent and time-sensitive queries:

 

  • Streamlining customer requests through email will enable us to effectively monitor and prioritize questions according to urgency, while we’re operating with a reduced staff. Phone and human chat support will therefore be unavailable, but we'll be quickly reviewing all requests to ensure urgent issues are addressed. The Community will still be open for all HubSpot user questions. 

 

  • Customers can email Support about HubSpot product issues or questions via the in-app Help Widget on the bottom right of every page. Please be as thorough as possible in your submission, as this will help us to better prioritize your request.

 

  • Urgent queries about outstanding invoices can be sent to billing@hubspot.com. We recommend you reach out about invoices by July 1 to ensure you get a response prior to the Week of Rest. More information on common billing questions here.

 

  • If you need non-urgent assistance or advice during this time period, we encourage you to also explore our other resources, such as the Community, leverage our Knowledge Base, or use HubSpot Academy.

 

Regular customer-facing contacts (both in Customer Success and Account Management) will likely be unavailable during the Week of Rest. If you have a call scheduled during this week, your Success Manager will be in touch to reschedule.

 

  • If you have an upcoming renewal, we encourage you to work with your customer success team ahead of the Week of Rest to finalize the details of your renewal.

 

  • If you have any concerns, we encourage you to reach out to your HubSpot representative to develop a proactive plan in advance of the Week of Rest.

 

We appreciate your patience as we work to create space for our employees to rest and recharge.

 

Best,

The HubSpot Team