HubSpot's Global Week of Rest | July 4 - 8, 2022

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Hi Community,

Last year, HubSpot introduced a Global Week of Rest as part of our long-term plan to prevent and battle burnout.   Our team members took a week-long company holiday to step away, rest, and recharge. 

Due to great employee feedback and the support of customers and partners, we’ve decided to make Global Week of Rest an annual perk, held during the week of July 4 each year. 

What Does This Mean for Me As a Community Member?

The week of July 4 - July 8, 2022,  we’ll be operating with a reduced staff, but will still be available to review any urgent issues.

During this week, our global support team will be available to help customers via email to answer pressing queries. Our community will be open for conversations with your peers, and will have limited coverage for urgent matters if the community is your support channel.

• Streamlining customer requests through email will enable us to effectively monitor and prioritize questions according to urgency, while we’re operating with a reduced staff.
• Phone and human chat will therefore be unavailable, but we'll be quickly reviewing all requests to ensure urgent issues are addressed.
• You can email Support about HubSpot product issues or questions via the in-app Help Widget on the bottom right of every page. Please be as thorough as possible in your submission, this will help us to better prioritize your request.
• Urgent queries about outstanding invoices can be sent to billing@hubspot.com. We recommend you reach out about invoices by June 24 to ensure you get a response prior to the Week .... More information on common billing questions can be found here.
• If you need non-urgent assistance or advice during this time period, we encourage you to also explore our other resources, including Community, our Knowledge Base and HubSpot Academy.

Your regular customer contacts (in Onboarding, Customer Success, and Account Management) will likely be unavailable during the Week of Rest. They will work with you to ensure your needs are met before we go.

• If you have an upcoming renewal, we encourage you to work with your customer success team ahead of the Week of Rest to finalize the details.
• If you have any concerns we encourage you to reach out to your HubSpot representative so we can help develop a proactive plan in advance of the Global Week of Rest.

This is an investment in the individuals and teams at HubSpot that work tirelessly to support our customers to grow their businesses. We appreciate your patience and support as we create space for our employees to rest, recharge, and come back to work ready to best serve you.

Best,

The HubSpot Team