Announcements

ThatChristinaG
by: HubSpot進行役
HubSpot進行役

Customer Advocacy Guidelines

HubFans, the new HubSpot Advocacy program is here!

 

This program is for you if you want to:

  • Get access to exclusive events and educational content
  • Connect with other advanced users of HubSpot
  • Build your brand and reputation as the leading HubSpot expert
  • Be featured in HubSpot content and share your HubSpot success stories
  • Help others understand what’s possible with HubSpot by speaking at events, taking reference calls, and writing blog posts 
  • Have fun with a group of like-minded individuals who love HubSpot as much as you do.

 

ThatChristinaG_0-1630089710544.jpeg

 

HubFans Program Rules

 

Welcome to HubFans, a new HubSpot advocacy program! HubFans is for you if you’d like to learn, help other HubSpot users understand what’s possible with HubSpot, and grow your professional brand - all while embarking on a star-collecting mission in an atmosphere of friendly competition for the top spot on the HubFans leaderboard.


Getting Started

It’s very easy to get started on HubFans. Just go to the HubFans page in the Community, browse available challenges, and complete the ones you’re interested in. Here are some of the recommended challenges to help you get started:

  • take an “Introduce yourself” challenge
  • check out HubFans Program Rules
  • take a HubFans Welcome Survey to tell us more about yourself and your expectations from the program
  • join the HubSpot Customer Reference program to connect with prospective customers and build your reputation as a HubSpot expert
  • submit a testimonial about your favorite HubSpot product.

 

You can earn HubFans points for completing each HubFans challenge and badges for some of the challenges. Points and badges that you earn will appear on your HubFans dashboard to the right of the challenges. As you earn more points, you’ll start moving up the HubFans ranks - from a HubFans all the way to an AllStar HubFans - earning prizes and getting access to more benefits.

HubFans Ranks and Points

HubFans ranks mark the major milestones along your advocacy journey. They showcase your contributions and expertise. To reach each HubFans rank you need to collect a certain number of points.

 

There are 4 ranks in HubFans: 

 

Rank 1: HubFans (1 - 999 points)

 

Rank 2: Rising HubFans (1,000 - 2,499 points)

 

Rank 3: Super HubFans (2,500 - 4,999 points)

 

Rank 4: AllStar HubFans (5,000+ points)

 

Start completing challenges to fly up the ranks and one day become an AllStar HubFan.

 

Earning points

 

The most straightforward way to earn points in HubFans is to start taking HubFans’ challenges either on the HubFans page or as they pop up in a chat-like window in the HubSpot Community. You might occasionally receive an invitation to participate in advocacy opportunities in an email from the HubSpot team, or your customer success manager.

 

Additionally, you can receive HubFans points for being a member or alumni of some other HubSpot programs like the Community Champions, or the HubSpot Customer Advisory Board.

 

You can also receive HubFans points if you participated in a case study with HubSpot, spoke at a HubSpot webinar, published a post in the Community User blog, were featured in an Academy course, or on HubSpot’s social media channel, or promoted HubSpot in other ways. To make sure you get your points, reach out to cgarnett@hubspot.com.

 

Although in most cases your HubFans points will appear on your HubFans dashboard and your Community profile immediately after you completed an advocacy challenge, in some cases, it might take up to 5 business days for the points to be assigned to you.

 

HubFan Badges

In addition to points, for some challenges, you can earn HubFans badges.



You’ll see your four most recent badges in My Recent Achievements section on the HubFans page.

 

To see all the badges you earned in HubFans go to either:

  • “Completed” view on the HubFans page. There you’ll see a list of all the challenges your completed and badges you earned; or
  • HubFans Rank and Badges section on your Community profile. To see all your HubFans badges click on “View All badges” under the HubFans badges section.

HubFans Council: a private group for the top advocates

Once you reach the rank of AllStar HubFan you’ll be invited to join a private group for the top HubSpot advocates, called the HubFans Council. As a member of HubFans Council, you’ll have an opportunity to connect with other top advocates, learn from each other, and get access to exclusive events and content. You’ll be given opportunities to speak at community events, be a voice for advocates and provide feedback for future programming, etc.

 

Expiration of HubFans points, ranks, and benefits

 

If an advocate hasn’t been active in HubFans and hasn’t earned any new points in the previous 12 months their points will expire and their point balance will go to zero. Their rank will go down to Rank 1 - HubFans. They’ll lose access to all the program benefits above the HubFans rank, including access to the HubFans Council.

 

In order to maintain HubFans Council status, you need to earn at least 1,000 points annually.


HubFans Benefits

Going up the HubFans ranks is prestigious and gives a lot of credibility to your brand as a HubSpot advocate. But the best part is that as you fly up the ranks you get access to more and more benefits!

 

HubFans benefits include:

  • Rank 1 (HubFans):
  • Rank 2 (Rising HubFans):
    • All benefits of Rank 1
    • Invitation to exclusive events
  • Rank 3 (Super HubFans):
    • All benefits of Rank 2
    • Small-group networking sessions
    • Quarterly program calls
  • Rank 4 (AllStar HubFans):
    • All benefits of Rank 3
    • Invitation to HubFans Council, a private group for the top advocates 
    • Speaking opportunities within the community
    • 1:1 access to experts at HubSpot.
  • HubFans Council:
    • Private community group within the community
    • Inclusion in external HubSpot Speaker List
    • Opportunity to represent HubSpot in external communities and events



Additional benefits for all program members include top user recognition (based on product usage), prizes, and HubSpot swag for one-off activities.

 

Stay tuned as we’ll be adding more benefits in 2022!


Frequently Asked Questions

 

Are HubSpot solution providers eligible to participate in HubFans?

 

  • Yes, solution providers are welcome to join HubFans, although some HubFans challenges won’t be relevant for them. For example, only HubSpot customers who are not HubSpot business partners can review HubSpot on customer review websites.

 

I was a HubSpot advocate before HubFans was officially launched. Can I get points or badges for my prior contributions?

 

  • We’d love to recognize you for your prior contributions. Please reach out to the HubFans team at cgarnett@hubspot.com

 

How do I add my HubFans badge to LinkedIn?

 

  • Save your badge as an image. To add it to your current experience on LinkedIn go to your LinkedIn profile, scroll down to the Experience section and click on a pencil icon to edit it. In the Edit window scroll down to the Media section at the end and click Upload to add your badge. You can also share your badge as a post in your LinkedIn feed.

 

I have other questions!

  • We’re happy to help! Reach out to the HubFans team at cgarnett@hubspot.com

 

HubSpot Community Terms of Use

 

HubFans is part of the HubSpot Community. To check the terms that apply to your use of the HubSpot Community go here.

 

74 コメント
Eugenia
HubSpot進行役
HubSpot進行役

Thank you for sharing, @ThatChristinaG

PamCotton
コミュニティーマネージャー
コミュニティーマネージャー

Welcome new users, @JTerrill9 , @JChin , @WWilson , @JWitt , @JBrennan3 , @KBradberry , @KCapone , @KDiaz , @KevinChappell , @KKruize , @KBSmith , @LAllen0 , @Nopressureman , @LBailey , @LStOnge , @LCrabb @LHepworth , @LettyG , @wcdg33 , @LKoerschgen , wanted to share more about our Customer Advocacy Guidelines, learn more about this program above. 

 

Kindly,

Pam

ajkinbrum
投稿者 | Solutions Partner
投稿者 | Solutions Partner

Sounds great! 

VickiBrown
投稿者

Can't wait to check this new program out!😁

sachahydra
参加者

Loving this and cant wait to start the challenges! 😄

milcapeguero
トップ投稿者

Amazing, i really miss the old one HubStars. 

ALau
参加者

Can't wait for the challenges!

Bugcrowdetst
メンバー

1tVKd7

NikiTorres
投稿者 | Diamond Partner
投稿者 | Diamond Partner

Thats great!!

jDerekLisa
メンバー

Participant

jDerekLisa
メンバー

Participant | Diamond Partner

Thats great!!

elanashama
トップ投稿者

Can't wait!

Champion
HubSpot Employee
HubSpot Employee

Very exciting! Can't wait!

swesty
メンバー | Solutions Partner
メンバー | Solutions Partner

Cool! Can't wait to learn about the challenges and to interact with the other 'Stars 🙂 

LKASALIKA
参加者

I'm a member

Raffy
トップ投稿者 | Solutions Partner
トップ投稿者 | Solutions Partner

Hi! Have you guys started?

sachahydra
参加者

not started yet. S

jDerekLisa
メンバー
love you
walkindsky
メンバー

Can't wait for it to start! Super excited! 

ThatChristinaG
HubSpot進行役
HubSpot進行役

@Raffy@sachahydra, and @walkindsky we are currently beta testing. If you are interested in being beta testers, I can grant you access. 

DParham
メンバー

I am ready.

ThatChristinaG
HubSpot進行役
HubSpot進行役

@DParham, we are in the final stages of beta testing it now. If you would like, I can get you access as a beta tester. 

WilRod123
メンバー

I had no idea this even existed. (Here from the DM Course). This sounds pretty cool. Looking forward to it.

ThatChristinaG
HubSpot進行役
HubSpot進行役

@WilRod123 Let me know if you're interested in being a beta tester. We are set to launch in September. 

CBN
トップ投稿者

Sounds interesting, but I find it hard to see how this will be better than what we have here.

 

Will this mean that basic silos in HubSpot are broken down? E.g. we can now use email templates across sales and marketing or more basic 'all lists have a folder feature'?

 

Will this push basic global issues like HubSpot cannot handle time zones in meeting bookings?

 

If you can guarantee that we can get just one of the 20+ issues we  have discovered during our 1 year with HubSpot will be fine less than three months after launching the program, then I would be happy to join.

 

MiaSrebrnjak
コミュニティーマネージャー
コミュニティーマネージャー
Hi @CBN
 
Thank you for your feedback. We appreciate you as a customer and as much our product teams strive to provide the best possible experience with our tools, we are aware that there is always room for improvement. 
We offer not only members of the Advocacy program, which is currently in beta and launching soon, but also all HubSpot customers and Community Members the following options to submit feedback and suggest improvements:

 

Mia, 

Community Team

Teun
名誉エキスパート | Diamond Partner
名誉エキスパート | Diamond Partner

Hi @MiaSrebrnjak and @Eugenia, When will this go live?

MiaSrebrnjak
コミュニティーマネージャー
コミュニティーマネージャー

Hi @Teun,

 

Thank you for your interest in the Advocacy Program! It will go live in September, the exact date will be announced soon. You can follow this thread for updates regarding the launch 🙂 

 

Cheers
Mia, Community Team

EmilyFriedrichs
参加者 | Solutions Partner
参加者 | Solutions Partner

Interesting, how does one join?

ThatChristinaG
HubSpot進行役
HubSpot進行役

@EmilyFriedrichs - we're launching in September but I've given you access and you can join here. You can also join our HubFans community group here

 

Let me know if you have any questions or need anything. 

 

Christina

Teun
名誉エキスパート | Diamond Partner
名誉エキスパート | Diamond Partner

Hi Mia,

 

Is it possible to join the beta as well?

ThatChristinaG
HubSpot進行役
HubSpot進行役

Hey @Teun!

 

I've added you as a beta tester! You are welcome to join here so you can check out the program.

Welcome to HubFans! 

 

Christina

SNigam
キーアドバイザー

@ThatChristinaG how I can join as beta tester and how do I get access? Really excited I am 

ThatChristinaG
HubSpot進行役
HubSpot進行役

@SNigam I've added you as a beta tester! Welcome to HubFans

DavidDennison
キーアドバイザー

Hi @ThatChristinaG ! Can I also get added as a beta tester please? I'd love to dive right in! 🙌

ThatChristinaG
HubSpot進行役
HubSpot進行役

@DavidDennison I've added you as a beta tester. Welcome to HubFans

vertika
メンバー | Solutions Partner
メンバー | Solutions Partner

Joined today, and so excited after reading all the future plans. 

danielrnorris
投稿者 | Elite Partner
投稿者 | Elite Partner

Love this new initiative! Excited to be part of it as a HubSpot partner!

The_ChrisBryant
投稿者

LOVE this so much! Thanks, @ThatChristinaG  for starting this. I'm looking forward to moving up in the rankings in the weeks to come. 😃

ctwtn
投稿者

AllStar goals!

afshanadiya
参加者

sounds exciting! 

natejoens
投稿者

Super exciting stuff, thanks !

Afmascia
参加者

Thanks for this nicely condensed guide @ThatChristinaG ! 

Drew_Cohen
トップ投稿者

This is great. Looking forward to being part of this.

JenBergren
ガイド役

Hi! My rank seems to be stuck at 651 even after I've completed new challenges to earn more points than 651, last week and today. How do I get it "unstuck"?

ThatChristinaG
HubSpot進行役
HubSpot進行役

@JenBergren some challenges need to be approved before the points are awarded. This prevents people from trying to game the experience. I've gone through and approved all of your challenges so you should see a change in rank and points. Let me know if you have any questions. 

Raffy
トップ投稿者 | Solutions Partner
トップ投稿者 | Solutions Partner

@ThatChristinaG Sounds like a tough job.

StjepanGrcic
トップ投稿者 | Diamond Partner
トップ投稿者 | Diamond Partner

This is great! 🙂 

Bruno_Teixeira
キーアドバイザー | Diamond Partner
キーアドバイザー | Diamond Partner

Thank you, sounds good.

Javier_Yebenes
参加者

Thanks, this is a great idea. I proposed it some time ago as I had a great experience with Salesforce Trailheads and I'm glad it was implemented. 😊