utms are blank

[mandrivko]

hi, although documentation is brilliant, i can't figure somehting out: 

we have 2 ads integrations: fb and gads (YT) 

according to https://knowledge.hubspot.com/ads/ad-tracking-in-hubspot

Integration should be done like that (account level):

utm_term={keyword}
utm_source=adwords
utm_medium=ppc
utm_campaign={_utmcampaign} - set by default to the name of the Ads campaign
hsa_cam={campaignid}
hsa_grp={adgroupid}
hsa_mt={matchtype}
hsa_src={network}
hsa_ad={creative}
hsa_acc={ID of account/customer}
hsa_net=adwords
hsa_kw={keyword}
hsa_tgt={targetid}
hsa_ver=3

 But links resolves with empty utm's for some reason: 

utm_term=&utm_campaign=&utm_source=adwords&utm_medium=ppc&hsa_acc=6204840692&hsa_cam=16827726159&hsa_grp=133299857177&hsa_ad=592199065439&hsa_src=d&hsa_tgt=&hsa_kw=&hsa_mt=&hsa_net=adwords&hsa_ver=3&gclid=EAIaIQobChMI-Zqm6ZCH9wIVfAtoCB2ixwC0EAEYASAAEgLOJPD_BwE

The question is, why are the utm's are empty? Aren't they suppose to be dynamic? 

However, everything is being tracked on the Hubspot and GA from the first glance. Cannot understand what is wrong, as our FB ads resolves with all the utm's in it. 

[kvlschaefer]

Hi @mandrivko,

Thanks for reaching out to the community! 

I want to tag some experts in to get their insight - @NicoleSengers, @Jonno_Price, @DavidDennison do you have any thoughts for @mandrivko on this?  

Thank you!

Best,

Kristen