fb Leads integration not working

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New Member

hi

i am manging camping of someone and i have ad that i created from facebook.

i connec it to the hubspot and i can see it's ok, but when someone put lead, i can see from facebook the lead but from the hubspot i cannot see it.

i think its becuse the ad that i create, is in the account of the person.

how can i link it to my profile in the hubspot

11-15-2018 9-44-12 AM.jpg11-15-2018 9-43-42 AM.jpg15-11-2018 9-47-24.png15-11-2018 9-49-04.png

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Community Manager

Hi @eran57,

 

There are some preliminary steps you'll want to make sure you have set up properly. 

 

1. How to connect Facebook lead ads to HubSpot

2. Create Facebook lead ads to HubSpot

3. Facebook lead ads user guide

4. Lead ads FAQ

 

If you're still having trouble after following those steps, let us know. 

 

Thanks,
Jenny


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New Member

I have the same problem.
I have followed all the instructions but still I do not see contacts for 1 month.
On Facebook if I have leads contacts but do not synchronize with Hubspot.
I have to download them manually.

 

Captura1.PNG

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When I use the Lead-Ads-Test tool it synchronizes only if I create the campaign from Hubspot but what I need is to associate campaigns that are already in progress on Facebook and that previously worked.
https://developers.facebook.com/tools/lead-ads-testing

 

I attach the Facebook screen that shows that if you are generating leads
but do not synchronize to the Hubspot

 

Captura4.PNG

 

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Community Manager

Hi @Ahorro,

 

Can you confirm you have lead syncing turned on? 

 

Thanks,
Jenny


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Occasional Contributor

Hi!

 

Maybe this is all set for you guys, but when creating and activating your "first" lead ad through a HubSpot portal, it is super important to manually enable the "Leads Access" in Facebook Business Manager. This value will NOT have access by default. And if this is not manually enabled, leads will not enter your CRM/HubSpot.

 

Please let me know if this was the issue.

 

leads access.pngAssign Leads Access