Unable to connect to Facebook
May 5, 2018 2:16 AM
I had a guy working with me that was admin of my Facebook and superadmin of HubSpot. I am also an admin on FB and superadmin on HS.
HubSpot was connected to my Facebook Ads through his credentials.
He's not in my team anymore and ended up disconnecting Facebook Ads from HubSpot.
Since then, HubSpot stopped syncing my leads generated on Facebook.
Now I'm trying to connect it back using my credentials.
As I open the Leads Capture -> Ads page for HubSpot Marketing, I get the following error message:
I ignore it and go to Settings.
From there I try to connect to Facebook Ads:
After clicking connect, I get this other error message:
I already checked the permissions for HubSpot Ads on my Facebook and they are all enabled.
Does anyone know how to fix this and get my leads syncing back with HubSpot?