UTM Parameters and Contact Fields

New Contributor

Hi. I've just started using Hubspot again. I used it a while back and have used other automation platforms since and I was wondering if there's any way to track UTM parameters when the lead came in through a chatbot? And if so, is there any way to save it in a custom property that I created?

1 Reply 1
Community Manager

Hi @allenmontellano,


Are you looking to be able to track which contacts came in through certain utm parameters and converted through a chat? The utm parameters on the page should still associate with the contact if they convert through the chat. 


Additionally, contacts who convert through a chat will have an original source to match that conversion path.


In regards to saving that information in a custom property, what information are you looking to have in the property? 


The more information and details you can share, the better the Community can assist!



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