UTM Parameters and Contact Fields

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Hi. I've just started using Hubspot again. I used it a while back and have used other automation platforms since and I was wondering if there's any way to track UTM parameters when the lead came in through a chatbot? And if so, is there any way to save it in a custom property that I created?

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Community Manager

Hi @allenmontellano,

 

Are you looking to be able to track which contacts came in through certain utm parameters and converted through a chat? The utm parameters on the page should still associate with the contact if they convert through the chat. 

 

Additionally, contacts who convert through a chat will have an original source to match that conversion path.

 

In regards to saving that information in a custom property, what information are you looking to have in the property? 

 

The more information and details you can share, the better the Community can assist!

 

Thanks,
Jenny


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