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URL Bocked: Unable to Create a FB Lead Ad

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Every time I go to create a FB Lead advert,

ie Marketing > Ads > Create Ad Campaign> FB Lead Ad>Campaign Name>NEXT

a new window opens to this URL:

https://www.facebook.com/dialog/oauth?client_id=1829444163943758&redirect_uri=https%3A%2F%2Fwww.face...

 

AND THIS MESSAGE

URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs.

 

I'm at a loss...

Appreciate any solutions Smiley Happy

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Community Manager

Hi @AdventureJunky,

 

This sounds like it's a permissions error for the Facebook ads account that is connected to HubSpot. Can you check the following things: 

 

  • Are you a Facebook user who has admin access to the Facebook page and the advertiser permission level or above for the Facebook Ads account connected to HubSpot?
  • Is the person who connected the ads
    • the admin of the Facebook Ads account
    • the admin of Facebook ads Business Manager
    • an admin of any Facebook pages that ads are posted to? Please provide screenshots for all of these
  • Whose account is being used in the Facebook Ads account?
  • Has Facebook been configured to allow for CRM Leads Access? 

One thing to keep in mind is for users to create a Facebook lead ad in HubSpot, they must also be a Facebook user who has admin access to the Facebook company page and the advertiser permission level or above for the Facebook Ads account connected to HubSpot.

 

If you are still having issues after following these steps, please let me know.

 

Thanks,

Jenny


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