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MMcGrory
Member

Trying to ad a pixel via Hubspot to a Hubspot site

 Hi - I'm trying to ad a pixel to our Hubspot site for Facebook and I'm getting a 'pixel id is null' error. Any tips on how to get round this. Google and LInkedin pixels got added with no problem. 

 

I'm an Admin on the Facebook account. 

 

Also - Is it possible to have a Business Ad account that multiple people access or is each ad assigned to an individual and you have to connect that across into Hubspot each time?

 

Screenshot 2023-05-27 at 09.57.34.png

2 Replies 2
ARothberg
Participant

Trying to ad a pixel via Hubspot to a Hubspot site

Did you ever figure out what the issue was?

0 Upvotes
TomM2
Key Advisor | Partner
Key Advisor | Partner

Trying to ad a pixel via Hubspot to a Hubspot site

Hey @MMcGrory that is very strange behaviour. The social tools are a paid feature though so I'd definitely recomend reaching out to HubSpot support, they would be able to help you troubleshoot this further and get the issue resolved if it is an issue within the HubSpot tool! 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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