Trouble connecting Facebook Ad account to Hubspot

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I am unable to connect my Facebook Ads account to Hubspot.  I receive the following error:

 

 

Heads up

Your 1********560177 ad account isn't active. Go to Facebook and reactivate your ad account
 
 
My Ads account is active and running ads.  I have tried clearing cache, disconnecting and reconnecting and still get the same error.  Please advise.
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Community Manager

Hi @sduesman,

 

Can you please begin by confirming that your Facebook set up meets the requirements outlined here

 

Additionally, I would recommend confirming your billing information is set up properly in Facebook. 

 

Finally, I wanted to share this resource which include troubleshooting steps as well.

 

Thank you,
Jenny


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