Test emails not working?

SOLVE
dlozano
Contributor

Hello,

 

Usually sending a test email before sending the official email to our databae works perfectly fine.

 

Today however, we've been unable to send test emails before sending it to our database.

 

Is there a problem with emails in the marketing hub?

0 Upvotes
1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @dlozano,

 

Are you still experiencing this issue? There were no known issues with email tool yesterday. For a full list of any outages or issues with HubSpot, you can always check status.hubspot.com

 

If you are still experiencing this issue, you can also contact HubSpot Technical Support for next steps.

 

Thanks,
Jenny

View solution in original post

0 Upvotes
3 Replies 3
jennysowyrda
Solution
Community Manager

Hi @dlozano,

 

Are you still experiencing this issue? There were no known issues with email tool yesterday. For a full list of any outages or issues with HubSpot, you can always check status.hubspot.com

 

If you are still experiencing this issue, you can also contact HubSpot Technical Support for next steps.

 

Thanks,
Jenny

View solution in original post

0 Upvotes
KZacharaki
Member

Hello, 

 

I experience the same issue as @dlozano. The emails and the test emails worked fine since last week, and today neither the test email or the email sent is working. The stats show the the email was not sent.  

 

I woudl appriciate some help.

 

Katia

0 Upvotes
PamCotton
Community Manager

Hello @KZacharaki , could you please provide us more information about the error you received when the email was not sent? When you try to send outside of HubSpot does it works? 

 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you

 

Pam

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