Mapping Facebook Lead Gen Form Privacy Policy checboxes

[shf_ca]

We currently have two checkboxes within our Facebook Lead Gen Forms, within the Privacy Policy step - one for accepting the Privacy Policy, and another for subscribing to the newsletter.

Using the custom Field ID mapping, we have mapped this to our custom Contact Fields in our Hubspot account.  However, when a contact submits the form on Facebook, all of the other questions are transferred, but not these two fields.

Are questions under the Facebook Lead Gen Form Privacy Policy step synced with Hubspot?

[shf_ca · Accepted solution]

They are custom questions which we create in our Lead Ads.

We have however since my post spoken with Hubspot Support and it seems like there is an issue with the Facebook API not providing this data

[roisinkirby]

Hey @shf_ca - I want to make sure I understand correctly. Are the privacy policy checkboxes generated by Facebook?

[shf_ca · Accepted solution]

They are custom questions which we create in our Lead Ads.

We have however since my post spoken with Hubspot Support and it seems like there is an issue with the Facebook API not providing this data

[btomasetti · Accepted solution]

I am having the same issue for a custom field created in Facebook lead form that is not mapping to HubSpot when a contact submits the lead ad form., however, I JUST figured it out.

I followed these instructions (ie; naming the field in the lead ad under Settings in the lead form to match the HubSpot field name) but my Yes/No field was still not mapping.

https://knowledge.hubspot.com/articles/kcs_article/reports/how-does-hubspot-map-to-facebook-lead-ads...

I now realize that  hen mapping custom fields, only short answer response types are supported—so that's why your checkboxes are not mapping over.