Leads on Hubspot vs Leads on Facebook ads

[TTRN]

I created a lead campaign on Facebook Ads Manager, the page is lead synced on hubspot, I added the ad account, the forms are instant-forms on FB and the converting ads don't show any sign of errors, but the leads generated on facebook don't show up on the campaign, some of them appear and are created in hubspot, but it's still a different number though. 

Can anyone help with that ? I'd like to find a solution before scaling my campaigns. 

[NeerajTrikha]

Hi @TTRN ,

Depending on the your Hubspot Subscription, there are different steps you can try.

As Marketing Hub Professional and Enterprise customers can use the All form submissions attribution report to see all leads that have synced from their lead ads. If you have a Starter or Free account and you want to see all synced leads for an ad, you can create a list using the Ads Interactions filter.

Also, as you mentioned only facebook ads don't show up, you can try to Troubleshoot your Facebook Ads account connection, check this link.

Hope this helps.

Regards,

Neeraj Trikha

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[karstenkoehler · Accepted solution]

Hi @TTRN,

How exactly are you checking whether the numbers match? Depending on which attribution report you've selected in the ads dashboard, some synced leads may not display, see here: https://knowledge.hubspot.com/ads/manage-facebook-pages-syncing-leads-to-hubspot#check-your-report-f...

Best regards!