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Privatesickpay
Member

Hubspot Facebook Ad reports are blank for us. This only happened recently.

Hi Hubspot Community,

 

Facebook ad reports recently just stopped working for us on the 6th of Aug. The export delivered succesfully, and is downloadable, but when we download it the CSV is blank apart from the date and account name. We have tried downloading XLS and XLSX as well. every version we download is blank. 

 

There are no ads, no rows etc. (see screenshot attached).

This has never happened before and is slowing our reporting because of course Facebook does not accurately report our data.

 

What it should be and what it usually is: the spreadsheet is full of all our ad campaigns, names, data etc.

 

We would be grateful to anyone who can provide any assistance.

 

Thanks for reading.

 

HS 3.png

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1 Reply 1
DianaGomez
Community Manager
Community Manager

Hubspot Facebook Ad reports are blank for us. This only happened recently.

Hi @Privatesickpay,

 

Thanks for reaching out to the Community!

 

Could you please share a screenshot of the data visible in your CRM that is not transferring, along with any additional information you may have, such as the use of a trial that has already expired or any other relevant data, so that we can investigate further?

 

Thanks!

Diana


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