HubSpot Ads : where to find complete list of errors?

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SamStAmour
Contributor | Diamond Partner

Hi!

 

I'm trying to find more details (why, how to solve, the severity/complexity of each error, etc.) on some HubSpot Ads error codes my clients have, and can't seem to find one page that lists them all?

 

Does such a page exist?

 

I did find the page "Troubleshoot ad tracking issues", but it doesn't seem to list all possible errors for all connected social networks?

 

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Accepted Solutions
TiphaineCuisset
Solution
Community Manager

Hi @SamStAmour 

 

Thank you for reaching out. 

 

This is the article we usually send as a help in general for this. Most of the times however, you should be able to hover your mouse on the error on the Ad group/set or individual ad that is having an issue and you should be able to see what is happening and how to fix it. The article should also give further explanations for those. Are there specific error messages for which you have no explanation either within HubSpot or in the article? 

 

Thank you!

Best

Tiphaine


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TiphaineCuisset
Solution
Community Manager

Hi @SamStAmour 

 

Thank you for reaching out. 

 

This is the article we usually send as a help in general for this. Most of the times however, you should be able to hover your mouse on the error on the Ad group/set or individual ad that is having an issue and you should be able to see what is happening and how to fix it. The article should also give further explanations for those. Are there specific error messages for which you have no explanation either within HubSpot or in the article? 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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SamStAmour
Contributor | Diamond Partner

Thank you @TiphaineCuisset ,

There was indeed 1 or 2 errors that I did not find on the web page (unfortunately I cannot find them right now due to client's currently inactive FB account). There was some details about the error directly in HubSpot, but I was hoping to find the same level of details that I could find in the "troubleshoot" page. I think I was hoping something like "The bible of HubSpot ads errors and how to fix them" existed online. 🙂
In any case, thanks for taking the time to answer!

Samuel

TiphaineCuisset
Community Manager

Hi @SamStAmour 

 

Thank you for your reply. 

 

I see! Ad networks' interfaces frequently update and there can be some new error messages not updated just yet in the documentation. If you come across some again, don't hesitate to connect with HubSpot Technical Support, as Support is included in your subscription - and they will be able to give you more information on those and also reach out to our team for the article!

 

Thank you

Have a lovely day

Tiphaine


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SamStAmour
Contributor | Diamond Partner

Perfect, thank you!