Dec 30, 2020 10:30 AM
Solved! Go to Solution.
Jan 4, 2021 1:48 AM
Generally, I would recommend to never delete contacts (unless they're duplicates, spam etc.). If a contact unsubscribed from all communication but is added to your database at a later point by a sales rep, you might be sending communication to contacts who have asked you not to.
Instead you could set them to Lifecycle stage Other and Lead status Unqualified. (By filtering for these values, you can create lists and suppress them from future marketing activity.) Additionally, you can set them as non-marketing, they won't count towards your contact tier then: https://knowledge.hubspot.com/contacts/set-contacts-as-non-marketing
Alternatively, you can opt these contacts out. They shouldn't count towards your billable contacts anymore then. (Keep in mind, that you'll not be able to opt these contacts back in.)
Hope this helps!
Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.