Google and Facebook Click id is not updating

[Raghavendra]

Hi,

I am not able to get the facebook Click ID and google Click ID of Ads for some contacts but for other contact it is updating why?

what will be the reasone for this.

[PamCotton · Accepted solution]

Hey @Raghavendra, thank you for posting in our Community!

In HubSpot, Google and Facebook Click IDs may not always update for every contact due to factors like user privacy settings, ad blockers, session expiration, or cross-device activity. Additionally, if tracking parameters aren’t correctly set up in the ad URLs, these IDs might not be captured. Verifying that ads are configured with the right parameters and directing users to tracked pages can help improve consistency in capturing these IDs.

To our top experts @TomM2 and @Ben_M any recommendations for @Raghavendra matter?

Thank you,

Pam