Google ad contacts are not tracking

[Nath74]

Hi,

Objective: know which campaigns my leads come from

I've linked Hubspot to Google ads. Impressions and clicks appear on Hubspot, but not leads.
Consequently, in the "contact" tab, when I add the "source of origin" column, all my contacts are "offline sources".

For your information, I've followed all Hubspot's instructions (contact tracking activated), and I've also added the Hubspot tag to my site. I dont use any customized tracking.

Thanks a lot for your help!

[Jigar_Thakker]

Hey @Nath74 

Have you gone through this article: https://knowledge.hubspot.com/ads/ad-tracking-in-hubspot

make sure auto tracking is enabled in your account: 

Let me know if you have any follow-up questions.

[Nath74]

Yes, I went through this article, I want to track search campaign so Hubspot should be able to track this campaign, auto tracking is enabled and I checked Hubspot's tracking template, it is all fine

I

[Jigar_Thakker · Accepted solution]

@Nath74 

In that case, you can check this article here: https://knowledge.hubspot.com/ads/troubleshoot-ad-tracking-issues#customized-tracking 

If you still face issues related to this kindly reach out to HubSpot support