"There are a few different troubleshooting tactics you can consider:
Auto-tracking is turned off: to resolve this issue,turn auto-tracking onfor the ad account(s) in your HubSpot ads settings.
Insufficient permissions: if the user who connected an ads account to HubSpot does not have sufficient permissions, HubSpot will not be able to track ads for that account. To resolve this issue, ensure the user in your HubSpot account has the correct permissions for the Google Ads account.
Redirected ad URLs: redirected URLs are not compatible with HubSpot's ad tracking. URLs that redirect, including those that use link-shortening services (such as bit.ly and hubs.ly) will lose all tracking parameters during the redirect. Click tracking services that require a redirect will also remove HubSpot's tracking template. To resolve this issue, use the full, final URL for each ad, and don't use click tracking services that require a redirect.
Overriding customized tracking: in Google Ads, customized tracking parameters on the ad group or ad level will override HubSpot's tracking template. To resolve this issue, remove any customized tracking on the ad group or ad level in your Google Ads account."
"There are a few different troubleshooting tactics you can consider:
Auto-tracking is turned off: to resolve this issue,turn auto-tracking onfor the ad account(s) in your HubSpot ads settings.
Insufficient permissions: if the user who connected an ads account to HubSpot does not have sufficient permissions, HubSpot will not be able to track ads for that account. To resolve this issue, ensure the user in your HubSpot account has the correct permissions for the Google Ads account.
Redirected ad URLs: redirected URLs are not compatible with HubSpot's ad tracking. URLs that redirect, including those that use link-shortening services (such as bit.ly and hubs.ly) will lose all tracking parameters during the redirect. Click tracking services that require a redirect will also remove HubSpot's tracking template. To resolve this issue, use the full, final URL for each ad, and don't use click tracking services that require a redirect.
Overriding customized tracking: in Google Ads, customized tracking parameters on the ad group or ad level will override HubSpot's tracking template. To resolve this issue, remove any customized tracking on the ad group or ad level in your Google Ads account."
Thanks for reaching out. I want to tag in some thought leaders to see if they can assist with this. Hi @louischausse@JonPayne@ConnorSlivensky@jimbanks, would you be able to share your thoughts?
Thanks, Jess
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