Google Ads Suspension

[MDubbs]

I have been trying to work through a Google Ads Suspension. 

Unfortunately, a few missteps were taken when setting up Google Ads accounts. We have never used the account yet, but we got flagged for two reasons: 

• Your account violated the Suspicious Payments policy
• Your account violated the Circumventing systems policy

One way we canceled and changed a payment method because we moved it to a corporate credit card. We got flagged for that. 

Then, the big one was when Google notified me of the new Google Ads version. I accidentally opened another account with Google Ads because a business laptop was stolen, and I was dealing with all the security changes that had to be made across business and personal stuff. 

I have gone through the appeals process and am working on all the privacy and compliance items that need to be cleaned up, but I would like to know if anyone else has been through this process. Do they have any recommendations? Or is there a recommended and trusted resource/company that can help with this?

Thanks!

[JordanJulio · Accepted solution]

Hi @MDubbs 

This is common - once Google gets its crawlers on your site, it can flag issues with your domain (bad URLs, redirects, site content, etc) and flag / suspend your account without running a full-length ad campaign.

Curious about the suspicious payment flag, maybe resubmitting and having Google rescan the card may do the trick, odd. 

To the circumventing systems point, yes, I had a client get flagged for this and we had to move to Bing Ads for a while. My best advice to navigate through is to delete the account you have and attempt to resurface access to the former OR keep your current account and reach out to Google to close down the former account. You cannot have 2 active Ads account live as Google will find both and flip out. 

There really wouldn't be anything a 3rd party could do. Until the account you lost access to is deleted, then you'll be playing cat and mouse with Google. Reaching out to a Google rep to flag the old account and delete is best.

I hope this is helpful,

Jordan

[LNaim6 · Accepted solution]

I went through a very similar experience with my Google Ads account, and it was a nightmare to figure out. My account was suspended for Circumventing Systems before I even launched a campaign. I was also flagged for Suspicious Payments just because I updated the billing method too quickly after setup.

At first, I tried using the normal appeal process, but I kept getting automated responses from Google saying the suspension was final. It was incredibly frustrating because I didn’t understand what rule I had violated.

Eventually, I found an AI-based tool called ComplyAI that scans your entire website and gives you a breakdown of potential Google Ads violations. It showed me that my Privacy Policy was too vague, I had a few broken links, and one of my landing pages had inconsistent branding that could’ve looked deceptive to Google’s algorithm.

I fixed every issue the tool flagged, submitted a fresh appeal — this time clearly explaining the changes I made — and my account was reinstated within a few days.

🚀 Pro tip: If you're dealing with a Google Ads account suspension for circumventing systems or suspicious activity, don't waste time guessing. Use a tool that actually simulates how Google reviews your site.

You can try it here → https://aicomplyapp.com

Hope this helps someone — it definitely saved me from giving up on Google Ads

altogether.

[digitalpraveen]

Hi, I’m Digital Praveen, and I can help you fix your suspended Google Ads account efficiently and effectively. Google Ads suspensions can occur for various reasons, such as policy violations, payment issues, or account misrepresentation. While these suspensions can be frustrating, the good news is that they are often resolvable with the right steps and expertise.

Here’s how I can assist you:

1. Analyze the Suspension Reason:

   • I’ll thoroughly review your account to identify why it was suspended. This could include issues like circumventing systems, inappropriate content, or misrepresentation.

2. Correct the Issues:

   • Once the cause is identified, I’ll help you fix any technical or policy violations. This may involve editing ads, updating landing pages, or providing required documentation.

3. Prepare and Submit an Appeal:

   • I’ll guide you in crafting a compelling and compliant appeal to Google, ensuring all necessary details are included for a strong case.

4. Follow Up with Google Support:

   • I’ll manage communications with Google to track your appeal's progress and address any additional concerns they might have.

5. Prevent Future Suspensions:

   • I’ll provide actionable advice and implement best practices to keep your account compliant with Google Ads policies moving forward.

Getting your account reinstated is crucial for resuming your campaigns and maintaining your business’s online presence. Let me take the hassle out of the process and help you get back to running your ads without delays.

Reach out to me today on LinkedIn, and let’s fix your suspended account together!

[XAlice]

Hello 

This is Alice from Shanghai medical clinic and our website is www.shanghaimedicalclinic.com.  Our google ads was suspended because of circumventing systems.  we have submitted appeal three times but it did not work.  I wonder if you are able to help us to find out the reason and how to make the appeal again?  Thanks a lot.  my email is  alice3n798017@gmail.com

[athelma]

Recovering a social media account isn’t simple. It involves understanding platform rules, security, and often complex procedures. Hiring a specialist increases your chances of a smooth and swift recovery while protecting your online reputation. the services of Anthony Davies tech is top notch and he knows how to navigate the system and an employee at google . you can reach him via (anthonydaviestech AT gmail dott com)

[JohnHorn]

Hi, this is John from StubGroup.

It's frustrating to see how many legitimate advertisers Google is continuing to suspend! Based on almost a decade of experience, I can confidently say that resolving Google Ads suspensions is not an easy process, so I feel your pain.

For context, StubGroup has been helping suspended advertisers get back online with Google since 2014 ("good faith" suspended advertisers only; we turn away the many suspended bad actors/scammers trying to game Google's systems and who want our help). And even though Google is more aggressive with their suspensions now than ever, we still have a high success rate at resolving Google's concerns and getting our suspended clients back online.

We've also created a lot of free educational content about Google suspensions on our YouTube channel. These videos are geared toward DIY advertisers who are trying to resolve their suspensions on their own, and we frequently release new content as Google's policies and enforcement approaches change.

You can check out that free Google Ads suspension content here.

You can go here for more info about how we help suspended advertisers who are looking for specialized expertise.

I'm bookmarking this, so feel free to ask me any questions and I'll do my best to watch for and answer them.

[JordanJulio · Accepted solution]

Hi @MDubbs 

This is common - once Google gets its crawlers on your site, it can flag issues with your domain (bad URLs, redirects, site content, etc) and flag / suspend your account without running a full-length ad campaign.

Curious about the suspicious payment flag, maybe resubmitting and having Google rescan the card may do the trick, odd. 

To the circumventing systems point, yes, I had a client get flagged for this and we had to move to Bing Ads for a while. My best advice to navigate through is to delete the account you have and attempt to resurface access to the former OR keep your current account and reach out to Google to close down the former account. You cannot have 2 active Ads account live as Google will find both and flip out. 

There really wouldn't be anything a 3rd party could do. Until the account you lost access to is deleted, then you'll be playing cat and mouse with Google. Reaching out to a Google rep to flag the old account and delete is best.

I hope this is helpful,

Jordan

[XAlice]

Hello Jordan,

This is Alice from Shanghai medical clinic and our website is www.shanghaimedicalclinic.com.  Our google ads was suspended because of circumventing systems.  we have submitted appeal three times but it did not work.  I wonder if you are able to help us to find out the reason and how to make the appeal again?  Thanks a lot.  my email is  alice3n798017@gmail.com

[MDubbs]

Hi Jordan, 

Thanks so much. I will just keep plowing along with Google and see where I get. I really appreciate your suggestions, though! 

The problem is just trying to get a hold of a Google rep and not the automated bots that scan the appeals. ; ) 

[JordanJulio]

No problem! & yes, the Google rep situation is abysmal.

Best,

Jordan

[BérangèreL]

Hi @MDubbs,

Thank you for reaching out to the Community!

I understand that this is an action taken by Google, that your account has been suspended. I am sorry to hear this.
I hope that you'll be able to sort this soon.

This forum is dedicated to the HubSpot software, and most members of our Community are HubSpot, and not Google Ads experts.

So continuing to work with Google Ads Support is the best next step, as you have done so far.

However, I did find this similar thread "Hubspot and Google Ad Suspension with no campaign" that might be of interest.
 

I also wanted to invite a couple of Community Members to this conversation: Hi @TDo9 and @JordanJulio do you have suggestions to help @MDubbs, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you and have a nice day.

Best,
Bérangère