Ads

PTremblay
Member

Google Ads - Customized tracking

The Google Ads connection in HubSpot displays an error "Contact tracking error" due to "Tracking customized". 

 

I followed the instructions from the Knowledge Base, all custom tracking has been removed at the account / ad group / ad level. I hit refresh tracking in HubSpot but it keeps giving me the same error message. 

 

I'm at a loss. Does it take time to upate? Should I disconnect and reconnect the account?

0 Upvotes
1 Reply 1
PTremblay
Member

Google Ads - Customized tracking

So the HubSpot tracking template is getting added correctly to the Tracking Template field: 

 

{lpurl}?utm_term={keyword}&utm_campaign={_utmcampaign}&utm_source=adwords&utm_medium=ppc&hsa_acc=XXXXXXXXXX&hsa_cam={campaignid}&hsa_grp={adgroupid}&hsa_ad={creative}&hsa_src={network}&hsa_tgt={targetid}&hsa_kw={keyword}&hsa_mt={matchtype}&hsa_net=adwords&hsa_ver=3

 

but it's still giving me the error message.

0 Upvotes