Google Ads Conversions stopped tracking after implementing HubSpot Forms

[AnnaRic]

We use Google Tag Manager to track conversions on our ads.  We had previously been using Click Dimensions for lead capture but the day we converted all lead gen forms to HubSpot, the conversions tracked in Google Ads dropped to 0.

We integrated Google Ads to HubSpot when we signed on in April 2021 (which also included adding HS code to our Wordpress site headers).

We had no issues with conversion tracking in Google Ads between April and August 2021. We are getting leads in through paid search, but Google Ads is no longer tracking them.  

Our Google Ads conversion action settings status read "No Recent Conversions".   Our tags and triggers in GTM are set up correctly and we're currently using our Wordpress landing and thank you pages (haven't yet converted to HubSpot landing pages). 

Do I need to redo all conversion action settings in GTM to get them firing again?  

Did we miss a step in the ads integration?  

[PamCotton · Accepted solution]

Hello, @AnnaRic I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary to share some examples. 

Kindly,

Pam