Google Ad Account Connection Graded Out

[thinedgemkt]

Hi Team,

I have been trying to connect my google ads account to hubspot. However, the option is graded out.

Does anyone know how to solve this?

Regards,

Omkar 

[TiphaineCuisset]

Hi there,

@danmoyle thank you for your help!

@thinedgemkt Thank you for reaching out and for trying out Dan's first steps. This is definitely strange. I wonder, when you hover your mouse on the greyed out button, do you have any messaging popping up?

Can you confirm the screenshot you shared is what you get after clicking on Settings > Marketing > Ads > Connect Account? 

Thank you!

Best

Tiphaine 

[danmoyle]

Bummer. Not knowing all the details on your Google side (and even HubSpot), I'm at a loss at why it's grayed out. If I can find any additional information I'll post it here. 

[thinedgemkt]

@danmoyle thanks for your support. I will also be on the lookout for the same. If I find it first, will definitely post it here.

[danmoyle]

@thinedgemkt have you contacted HubSpot Support? What have they said? 

[thinedgemkt]

@danmoyle 

They said since I am on free plan they do not provide technical support

They asked me to write my queries here.

[thinedgemkt]

Check, Check & Check. done all of the things you asked for and also done all of the things mentioned on the HubSpot website. still no resolution.

Attached is a screenshot of the same.

[danmoyle]

Hi @thinedgemkt. Do you have access to the ads account as a administrator with the right permissions? And are you signed into the right Google account in your browser?

Also, a couple quick tips:

• Turn any ad blockers off and reconnect
• Open HubSpot & Google in an incognito window and then reconnect
• Clear your cache and cookies and reconnect
• Log into HubSpot on a different browser (like Chrome instead of Firefox) and then reconnect

If you share a screenshot that might help community members with context. 

There's also these two resources with some insights: Hubspot not connecting to Google Ads | Troubleshoot your Google Ads account connection

Hopefully that helps. Cheers!