Facebook Ads Creation issue

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New Contributor

When I try to create an ad the page freezes on submitting the ad. I have tried to create an ad several times and the system gets stuck when submitting every time. 

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New Contributor

No, I figured out the issues. It was within the facebook ad manager account. 

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Community Manager

Hi @GJones,

 

Can you please provide additional information including: 

1. Where this is happening

2. What browsers this is happening on

3. Does this happen in an incognito window

4. Have you cleared your cache (if not, please do so)

5. Screenshots of what you are seeing

6. The email address for the user this is happening for (and if it is happening for multiple users).

 

The more information, screenshots and details you can provide the better the Community can assist.

 

Thank you,
Jenny


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HubSpot Employee

Hi @GJones,

 

Just checking in to see if you're still experiencing issues with creating Lead ads within HubSpot?

 

If you are able to it would be really helpful to get the information @jennysowyrda mentioned in her response.

 

Thank you,

Jason 

 

New Contributor

No, I figured out the issues. It was within the facebook ad manager account. 

HubSpot Employee

Hi @GJones,

 

That's great, I'm glad to hear you were able to solve the problem. Take care!

 

Thank you,

Jason