Extracting customer messages from Facebook Ads Account and connecting Snapchat

[YOUSSEF4]

hi , i connected my facebook ads account to my hubspot account but still i dont know how can i extract clients messaged me on my fb page to crm , how can i do so , and another question is it possible to connect my snapchat ads account to hubspot ? 

[BérangèreL]

Hi @YOUSSEF4, I hope that you are well!

Thank you for asking the Community!

I have found the solution from @TomM2 on this similar post "Tracking leads from Facebook Ads" where it is indicated that with a contact list including the sources properties (paid social), you should be able to see which contacts came from Facebook Ads.

I also share these articles that might be of interest and explain very well how the different sources properties work:

- Understand HubSpot's traffic sources in the traffic analytics tool
- Understand Original and Latest source properties

Regarding the Snapchat connection with HubSpot, I checked for you and at the moment this is not possible.
I have found a similar idea "Add Tiktok and Snapchat" that you can upvote and where you can explain your specific use case to contribute. Thank you!

I hope this helps!

Have a lovely day!

Best,
Bérangère