Contact tracking errors with duplicated ads - Meta & LinkedIn

[raejada]

Is anyone else having problems with Contact Tracking Errors for any ads duplicated in Meta or LinkedIn?

It's driving me crazy. My normal process, when I'm testing multiple image or video variations, is to make the first ad, then duplicate it and swap the image to the new one. 

This used to work fine with Hubspot tracking, provided I just removed any previous URL parameters before publishing.

But now, I get contact tracking error on any ad that is duplicated and then changed. In both Meta and LinkedIn. To date the only solution I have is to just build every ad from scratch, which is a MAJOR thing for me in a large volume client account. 

Anyone else having an issue? Or have you found a workaround?

Hubspot are not helpful and just say it is Meta's fault 😞 Nobody seems to be able to identify what is causing the issue, although I'm certain it is to do with a recent change Meta made to Advantage+ creative optimisation.

[PMenkar1]

@hubspot this is something which is making intergration almost underutilized due to this error. Can we have something to solve the issue ?

[raejada]

Unfortunately no solution as yet. I have found one work-around - I can manually create the tracking code and add it to those ads and that works. I got that workaround idea from your page on the issue when duplicating LinkedIn ads. It is just so time consuming to look up every ad ID and then manually make the tracking. Kind of defeats the purpose of having tracking built-in to Hubspot. Any duplicated ad has this problem, regardless of settings now, unlike before when it was only ads with PAC that triggered it. 

[BérangèreL · Accepted solution]

Hi @raejada,

Thank you for asking the Community!

I am sorry to hear your experience about this. I understand how frustrating this must be.

I'd love to put you in touch with some of our Top Experts: Hi @danmoyle, @KTownsend and @NicoleSengers do you have suggestions to help @raejada, please?

If you are still running into this issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and it is your best point of contact, and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you very much and have a great day!

Best,
Bérangère

[raejada]

Yes need some other eyes on this please! I am having to manually tag just about everything now.