Cant see Ad running on facebook or pull in Facebook Leads from Agency Run Ad

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Hi there, 

 

We have an external ad agency running our lead gen ads on facebook as an autorised partner within my Facebook Account. I can not see the ad in my Facebook Business Pages Manager, but can view the generated leads. In addition I can not view the ad in Hubspot, or the leads. 

 

Is there a setting i need to update to allow me to view the ad and pull in the leads automatically into hubspot. 

 

Really appreciate the help!

 

Many thanks,

Andy

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Community Manager

Hi @Redcliffe,

 

Some of the offerings for Lead Ads will depend on your subscription settings, as well as where the ad is created. 

 

I would recommend starting by going over this documentation, and if you find a specific point where things go off track, or are able to pinpoint where you are getting a roadblock, that would be great!

 

Thanks,
Jenny


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