Can't connect Facebook account to create Lead Ads

[GintautasB]

Hi,

I am trying to connect Facebook account to HubSpot for creating Lead Ads but for reason I get an error while doing so. I have administrative rights and also using Chrome browser.

Facebook Account Authentication

Sorry. There was an issue connecting your Facebook ads account. Please try again.
If this problem persists, please contact support. This window will close shortly.

Error: Couldn't post FB auth code
Error description: ActionWrapper failed request: FB_AUTH_CODE_SAVE_FAILED

Any suggestions?

[roisinkirby]

Hey @GintautasB sorry for the delay. Are you still experiencing this issue?

[jkennedy]

Hi @GintautasB, Joe Kennedy from the HubSpot Product Ads team here. We had a few customers experiencing this issue around the time that you did, hopefully you're able to connect your account now? Please let us know if that isn't the case.