Aug 9, 2021 11:22 AM - edited Aug 9, 2021 11:23 AM
Are you seeing the same errors we are?
We are testing Facebook's Conversion API (CAPI) using the beta implemenation that HubSpot has created. A bug delayed our start as it took a few weeks to resolve a bug that blocked implementation.
Data is now flowing to FB via the CAPI but we are observing diagnostic errors - the data that FB uses to de-deduplicate the events is missing. I'm wondering if anyone else who is in the beta has observed similar errors?
If you are testing CAPI -- can you look in the Events Manager and let me know if you are observing similar errors or warning (see images below)?
Aug 18, 2021 12:22 PM
Thanks for your input @hhawk
Because the CAPI Beta mandated that we run the pixel through Hubspot, I'm reluctant to move back to having the pixel hardcoded as we'll probably lose the CAPI integration. This definitely feels like a bug in the Beta than an implementation issue.
Aug 18, 2021 12:19 PM
As a follow up to my own message | we did have an error on our own end.. we had hardcoded the pixel within HS CMS which broke the de-dup process since we didn't include the ExternID.
We have removed the hard coding and are in the process of reconnecting the pixel.
Aug 18, 2021 12:18 PM
- I'm hoping that at some point HS will support FBP/FBC or FBCLID as alternative de-dup parameters.
- Does you implemenation/CMS allow adding any of those?
Aug 18, 2021 11:57 AM
I'm currently getting this error:
The suggestion is that the event_id parameter needs adding to the pixel code. As the pixel has to be added via Hubspot, rather than hardcoded to the site (note: we are not using Hubspot CMS Hub, we have a different CMS), it is not possible to add extra code to the pixel code.
@MiaSrebrnjak can you speak to your tech team and see if anything is causing this deduplication error that can be fixed on your end? Or discuss opening up the potential to add custom code if Facebook requires? (Although for the ease of users, I imagine the former is a better route).
Thanks in advance!
Aug 15, 2021 11:19 PM
@Sivacom you may see a banner use the top navigation and go into Marketing > Ads.
The actual configuation setttings are Gear > Left Nav (Marketing > Ads > Pixel).
Then assuming you have the FB pixel installed hover over it... you should see an edit or configuration button..
Aug 16, 2021 11:18 AM
Hi @Sivacom, I apologize for the delay here. I've reinitiated the request for your portal, please don't hesitate to reach out to me via a direct message if you'll have trouble accessing the beta.
Thank you for your help @hhawk!
Aug 13, 2021 10:18 PM
Hi @MiaC , just wanting to know if/when my BETA access/invitation/request is going to come through for the FB Conversion API? I was told by LIanne on the 06/08/21 that it would arrive in a day or two, is now 8 days in and still nothing? Alternatively, I am just looking in the wrong place? (more likely 😉 Would love to get this up and running for myself and my clients, asap pretty please. Cheers, Lauren
Aug 10, 2021 12:18 PM
Aug 10, 2021 1:07 PM
I apologize for the delay. I've just sent you a direct message via the Community. Could you please send me your HubID?
Aug 10, 2021 12:11 PM - edited Aug 10, 2021 12:12 PM
Thank you for reaching out to the Community!
Hi @RChowdhury, @ferojas87, @Rafa_CM, @auto-mate, @HGriffiths, @cassiosagawa, @AdriZ, @SelinaP, @jkeough78, @Lucila-Andimol, @FTeufel, @VanSaints, @aiandy have you maybe noticed similar diagnostic errors?
Mia, Community Team