May 4, 2021 11:00 PM
To make this as short please see the attached images.
FB messenger displays in the chat what ad the user clicked, hence we know the context of the question he's asking.
The hubspot conversation does not show the ad so we don't have an idea what the user was asking since there is no context in his question, he relied that we can see the ad as well.
Is there a way this can be implemented in Hubspot?
May 6, 2021 6:16 AM
Thank you for reaching out.
This is not possible at this stage with HubSpot, I'd recommend posting an Idea in our Ideas Forum regarding this. That way other users can upvote it; and the Product Team regularly monitors the Forum