when I send an email from HubSpot

[CC9]

Hi Community!

When I send an email from HubSpot the client receives it in the Spam folder. Also, there are two  with 2 warnings: 

1.  This message seems dangerous

2. Downloading this attachment is disabled (about the photo attached to the signature)

Can you please advise how to solve these problems?

Thank you! 

[karstenkoehler]

Hi @Karla1,

This is a common problem, unfortunately, especially in the free version of HubSpot. A paid HubSpot subscription (Marketing Hub Starter) is needed so you can take action here. You would then connect your email sending domain and set up email authentification (SPF, DMARC). Both are considered best practice and should help with your email deliverability and would be the first steps towards better deliverability.

In general, similar to SEO, you want to try to pass on as many positive signals about your content as possible. The eventual decision what to do with that content rests with the service provider. With that in mind, here is a list of things that I'd recommend reviewing:

Connect your email sending domain

Use a DMARC policy with HubSpot

Only email contacts who for whom you have a legal basis to communicate

Validate emails before sending to avoid hard bounces at all costs (e.g. Neverbounce, Zerobounce)

Remove unengaged contacts from list regularly for higher engagement rates

Avoid as many spam trigger words as possible

Test the spammyness of your email

@kaburke wrote an excellent email deliverability listicle and @natsumimori also compiled a lot of great resources here. I highly recommend you check out both. Over time, email service providers should recognize you as a trustworthy sender. The issue could be that in the past, some recipients have already marked your emails as spam or that email service providers noticed high bounce rates from you.

If you have already taken some of these steps or more context to share, let me know.

Best regards!