Account & Settings

Mchiltern
Member

send as email address incorrect

I've configured a shared inbox in the conversations and customised the from address so that it should appear correct to users who receive replies when we are using hubspot. An email to verify was recived and clicked but when users receive email the from address appears as @bf.hubspot-inbox.com instead of the address as configured in the inbox settings customize from address field.. 

 

Can you advise how this can be resolved..

0 Upvotes
dave-kimble
Participant

send as email address incorrect

Has there been any solution to this issue? We are having the exact same issue.

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

send as email address incorrect

Hi @dave-kimble 

 

Thank you for reaching out.

 

I understand that people to whom you're sending emails to from the conversations inbox see a " @bf.hubspot-inbox.com" from address, is that correct? Could you share a screenshot here?

Can you confirm if you have an email sending domain connected to your account? It should solve this

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


0 Upvotes
Sochet
Member

send as email address incorrect

Hi, I also face this problem. how could we fix it?

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

send as email address incorrect

Hi @Sochet 

 

Thank you for reaching out. 

 

To confirm, what is happening is that people to whom you're sending emails to from the conversations inbox see a " @bf.hubspot-inbox.com" from address, is that correct? 

Can you confirm if you have an email sending domain connected to your account? 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
KTownsend
Participant | Elite Partner
Participant | Elite Partner

send as email address incorrect

Hi! Would you be able to provide a screenshot so I can look into this please? Thanks! 

Mchiltern
Member

send as email address incorrect

Hi Kevin.. Thanks for taking a look.. Screenshots as attached..

 

scr1.png

scrn2.png

 

scrn3.png

0 Upvotes