Oct 18, 2018 2:10 PM
It's been awhile since I've tried to send an email from Hubspot, but when I did today, I quickly noticed something that was appended to my signature. It was a little piece of text that says "Edited with Hubspot"
How do I disable this??
Oct 19, 2018 6:02 AM
Hello @altjx, I can confirm that HubSpot branding is included with all of HubSpot's free products. If you are seeing this on a paid product (HubSpot Starter, Professional or Enterprise) please let me know.
For more information r.e. the feature set of each of HubSpot's product offerings please view the pricing page here: https://www.hubspot.com/pricing/marketing?selectedPackage=free
Apr 3, 2019 7:20 PM - edited Apr 3, 2019 7:21 PM
So if we pay for a HubSpot product this unprofessional "edited with HubSpot" will go away? Can I continue to just send my emails with Outlook and they will be tracked in Hubspot?
Annoyed this wasn't pointed out before I invested the time in this CRM as I would have looked for a CRM without advertising in my all my client communications. Very unprofessional.
Apr 3, 2019 8:07 PM
+1 to this. This is actually very annoying. I don't mind a little bit of branding or something very subtle with free products, but I have never seen any other emails come from anyone with branding that looks like this.
Apr 4, 2019 12:29 PM
There is HubSpot branding in the free CRM, but this can certainly be removed! To remove the HubSpot branding from your emails, you will need our Marketing Starter ($50/month for 1k contacts). This will eliminate the HubSpot branding while giving you some ad management, email marketing abilities and list email blast sending capabilities.
Apr 4, 2019 1:14 PM
I just double checked with one of our engineers. If you are sending emails via outlook not via HubSpot they will not have the branding line and will still be tracked in HubSpot. The branding is only from sending emails inside of HubSpot.
Apr 4, 2019 2:12 PM
Aug 7, 2019 9:28 AM
I have earlier used Close.io, Pipedrive and Base/Zendesk Sell. So far I prefer Hubspot - it just works.
Except for this one detail - having to remove the "Edited with Hubspot" manually from every mail I send. Come on... At least make it optional. Please!
Aug 7, 2019 9:39 AM
Mar 10, 2020 9:00 PM
Agreed - we won't use the functionality with this tagline addition, it's very unprofessional. Very disappointing as the ability to send emails from within the app was appealing to my management team. We are evalutating Hubspot based on the free version, but if we can't use this option, it will greatly diminish the effectiveness of the trial.
Mar 16, 2020 10:32 AM
I for one fail to understand all the negativity about this branded signature IF you are using a free version of Hubspot.
When it is free, YOU are the product.
If everyone dislikes it so much, start subscribing.
I am a business owner and I cannot pay my bills if I don't charge my customers.
Apr 28, 2021 6:18 AM
+1 on this one...
First, when sending INDIVIDUAL mails to contacts in the SALES hub, it makes the recipients believe they were being sent some mass mail. Very misleading!!
Second, the term "edited" implies that Hubspot was involved with the content of the mail. Again VERY misleading!!!
Come on Hubspot. How should I ever start using it so I can demonstrate Hubspot to my boss? You think he buys into the product if he sees this? We will need to be able to try it out with REAL client interaction before I can pitch buying Hubspot to my boss...
Too bad, Just started to believe we could use Hubspot in our small company. But I guess that ends the undertaking here...
Apr 28, 2021 3:37 PM
Hello @holensteinGEM currently for marketing emails to not display "Edited with HubSpot" in the footer, you would need a Marketing Starter plan or above.
Are you also seeing this message in your sales emails? Could you provide us more details? I would also recommend upvoting this idea here .
Upvoting there will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.
Jun 7, 2021 8:07 PM - edited Jun 7, 2021 8:12 PM
Yes, If I just go to the contacts list, click on a contact name to see his detail page and then click on the "Create an email" button at the top left, an email editor window opens which contains the "Edited with HubSpot" footer. This is just a pure nuisance and makes me completely ignore the email functionality of hubspot.
Jun 8, 2021 5:39 PM
Hello, @holensteinGEM currently the "Edited by HubSpot" branding should only appear on Free Hubspot accounts. You should not be seeing this with the paid subscription.
I would like to share this idea here so you can also add your feedback to our product team.
Jun 9, 2021 5:26 AM
Thanks for your reply. I am fully aware that for marketing mails, this "Edited by HubSpot" branding appears. And I am also 100% agreeing that the wording using the term "Edited" was a really unfortunate choice as it leads to misinterpretation (i.e. HubSpot modified the content).
However, I was of the opinion that when sending a mail from the "Contacts" details page, that branding was not visible in the past. Your April 28th reply also suggests that this should rather not be the case. Still I stay with my opinion that such a branding in individual mails makes the whole mail feature totally useless, because NO SINGLE company would want such a branding in clearly individual mail communication with customers or prospects - not even during a trial phase...!
So as I said before, I believe I am not the only one where this branding is a killer / no-go for getting management buy-in for broader trials of HubSpot.