"We weren’t able to verify your identity"

[nedwardss]

Hello,

I'm new to hubspot and I received a notice that I am unverified. I set this account up as a test some months ago but now we actually want to use it for our business. Should i delete this and start a new one? Or what is the issue with my verification? We are an exisiting incorporating US manufacturing business.

Thank you.

[karstenkoehler · Accepted solution]

Hi @nedwardss,

When you set up your account, did you put in correct information or potentially some dummy information / placeholders?

HubSpot's system also checks for publicly verifiable information about each account, such as an established web or social media presence. If any of this information looks questionable or can't be easily verified, some tools in your account may be suspended for review.

You can find more information about what you can, how long the review takes etc on this page: https://knowledge.hubspot.com/account-management/account-suspension-faq

If you're planning to start using HubSpot, I'd recommend reaching out to HubSpot sales and bringing this up with them.

Best regards!

[nedwardss]

Thank you Karsten and Kennedy. Much appreciated!

[karstenkoehler · Accepted solution]

Hi @nedwardss,

When you set up your account, did you put in correct information or potentially some dummy information / placeholders?

HubSpot's system also checks for publicly verifiable information about each account, such as an established web or social media presence. If any of this information looks questionable or can't be easily verified, some tools in your account may be suspended for review.

You can find more information about what you can, how long the review takes etc on this page: https://knowledge.hubspot.com/account-management/account-suspension-faq

If you're planning to start using HubSpot, I'd recommend reaching out to HubSpot sales and bringing this up with them.

Best regards!

[nedwardss]

Thank you Karsten. I have all accurate info in there now. And Sales actually sent me here to post after I contacted them. They said "nothing looks amiss" go post this on the "community" and they will sort it out for you. 🙂

[kennedyp · Accepted solution]

Hey @nedwardss! Thanks for the tag @karstenkoehler 😊
 

To add to the information Karsten provided, this suspension cannot be remedied since it is a free account. 

That said, you can still delete this account and create a new one. I understand you were directed here from sales, though the Community Team will not have account access to provide any additional context. I appreciate your understanding! 

Best, 
Kennedy

[karstenkoehler]

@CommunityTeam are you able to help here?