"Never log" blacklist data loss

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Occasional Contributor

We set up a comprehensive never log blacklist last year but this week it's lost all entries except internal ones. We've put the external ones back as best as we can remember them but we're concerned to know why this happend and, more importantly, how to prevent it happening again.

Any thoughts/help/tips much appreciated.

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Community Manager

Hi @madhavaji,

 

Can you provide recent examples of emails that were on there that have since been removed? 

 

Thank you,
Jenny


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Occasional Contributor

Hi Jenny,

 

You mean the email wildcard blackilist entries?

 

ONe what went missing was "*cact.us".

 

Does that help?

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Community Manager

Hi @madhavaji,

 

Thank you! 

 

I am working with the team regarding this matter and they have asked for some additional information: 

1. Was this change portal wide or specific to your user? 

2. If only for a user, can you please share the email address of the user this impacted? 

3. Do you know around what date this occurred? 

 

Thank you,
Jenny


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Occasional Contributor

Hey Jenny,

 

It was my boss who experienced this.. here's what he says.

AFAIK this is a portal wide thing as I'm an admin
I guess I set up the blacklist about 6mo ago
d@pragmatic.agency is my email
Not sure when it dropped other than some time before I opened ticket

 

How's that?

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Community Manager

Hi @madhavaji ,

 

Very helpful, thank you! Do you mind sharing your Hub ID as well (and your boss's email address) (you can share this through either this thread or direct message). 

 

Thank you,
Jenny


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