"Lost your authentication device?" reset goes to incorrect account

[Zayne]

One of our users was on another HubSpot account before our company got HubSpot. She recently had an issue where she needed an admin to reset her 2FA, but when she clicked the  "Lost your authentication device?" link, it showed the administrators for the other HubSpot account, not our company account. There is NO way to change the default account for a user. This is highly frustrating. I've brought this issue up before relating to which account should always show by default. 

I've reached out to HubSpot support to see if they can change the defaul account for this user, but really this should be something that a user can do themselves. 

[jguengard]

i have the same problem, and i need help cecause it's impossible 

[TomM2 · Accepted solution]

Hey @Zayne you are correct this is only currently an issue that can be solved by HS support, I can see how this would be a useful feature for admins to be able to do however. It might be an idea to raise this as a feature request through the ideas forum.